Pleasant and Positive ExperienceWritten by houstonian on 11/08/13 07:40:58 AM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I interacted with four people after my initial internet submission Cindy - was prompt to call me and requested me to come to the office to discuss more. Zafar Ali K. - He was courteous to receive us and reached out to Giraldi/Cindy to help me. As they were busy - both Cindy/Giraldi came and mentioned that Zafar will help us in making the decision. Zafar is very process oriented/methodical and very helpful. When we gave the quote from the other dealer, he gave the comparison quotes and tried to prove why Big Star Honda would be a better place to buy the car. He even got a ex employee from the other dealer to convince us. Zafar was sincere/genuine and honest. Giraldi is a true salesman and he did whatever he could to make us sit and take a decision. I should say he succeeded in his attempt. When we came to the dealership, we did not plan to buy the car on that day - and Giraldi ensured that we walked out of the dealership with the car. Of course we went through the negotiation process for a couple of hours - but he handled very professionally. Derick C. was the F&I person who closed the deal. He was very informative about the Extended Warranty coverage and he provided all the information to convince us to get one. But at no point, we felt that we were pressurized to make a decision. Very courteous and complete professional. Overall a positive and pleasant experience. If you are in the market for a Honda car, you acn give this dealership a try.