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AutoNation Scion Gulf Freeway Service Reviews

  • 12111 Gulf Fwy
  • Houston, TX 77034 (map)
  • (888) 845-7415
  • Chat with Dealer
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Service Rating WARNING OF BAD SERVICE ADVISOR KEVIN S. By _mikemike on 02/05/13 09:09:53 PM PST
Recommend this dealer? No

BEWARE HORRIBLE SERVICE ADVISOR!!! Tuesday morning was our appointment to get a basic oil change, our honest and trust worthy service advisor Thomas was not avil, and what seem to be a nice gentleman name KEVIN S. approached us and ask what we wanted, we respond we had an appointment with Thomas for...
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Service Rating Free tire rotation By andy_time on 09/19/12 05:44:24 PM PDT
Recommend this dealer? No

I bought my Scion tC and was promised a free tire balance and rotation at 5k miles. I dropped it off at 7am and picked it up at 5pm. My vehicle had 4,850 miles on it and when I picked it up the tires were almost bald. Whether intentional or not I got someone elses tires and the dealership refused to...
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Dealer Response

@andy_time: We truly appreciate your feedback. One of our goals is to provide our customers with an excellent service experience and we are sorry that we did not meet those expectations. Please feel free to contact our Customer Relations Manager, Ms. Mary Ann ... Read more

All Comments (2)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Did not Honor Warranty Service By gmei on 04/16/12 03:41:13 PM PDT
Recommend this dealer? No

I have multiple issues with this dealer. First of all, I have TOyotaCare and each time I go there, I have to defend myself that I have this service. Second of all, I had issues with rear bumper and they refuse warranty. They only want to sell cars but not take up any service or warranty.!!!! They ar...
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Service Rating Best Dealer Service Ever By rheersink on 02/21/11 04:50:42 AM PST
Recommend this dealer? Yes

They did all the work I requested (and I am not an easy customer), including some after-market customization with special-order parts. The service manager was especially knowledgeable and patient, giving me the confidence that i had made the right decision. Be sure to ask for Tony Pereira in case y...
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Service Rating Incompetent Service Department, Manager By rar111 on 02/09/11 06:37:28 PM PST
Recommend this dealer? No

Although this dealers Service Manager promised to personally oversee my vehicle repairs and re-inspection, the vehicle was returned to me with the front crash bar fasteners all missing. The vehicles alignment that was supposed to be corrected was never adjusted. [violative content deleted]
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