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Bruce Lowrie Chevrolet


711 SW Loop 820, Fort Worth, TX 76134 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Used Car Dept -15 minutes and never plan to return.
Written by Sprute on 06/18/2014
Summary- The sales man was more interested in pushing payment options on my clearly stated test drive visit than with helping me to get a car. When shut down I was treated like a waste of time. I would give his name as he had the gall to give me his card after our interaction. However it is requested that no personal information is shared. My experience- I went to test drive 2 cars, was delighted to see a 3rd I was interested in. The associate that came out to greet me was more interested in how I was to pay than helping me find a vehicle. When saying I was interested in just test driving he asked how I was going to finance. After telling how I was to finance he asked which bank I was going through, and commented on how they were in line with that bank's rates. I had to tell him "I am not here to talk about payment, I am here to test drive some." Before I was even able to bring up which cars I was there to test drive. He asked how many, I told him 3. This was too many for him. He told me "If you plan to buy today you can test drive all three." I did not want to waste my trip to the dealership, so I asked him if I could test drive one car. He told me to give him my drivers license and full coverage insurance. I do not have full coverage insurance, I have not needed it. He told me that without full coverage the best he could do is drive the car for me. I don't disagree entirely with this. However being a test passenger in a car helps no one get a feel for how it handles. So, trying to salvage the situation and get to at least see how the car felt I asked if I could sit in it. He agreed and told me he would be right back with the keys. I went to the car and looked at the surrounding ones. It was taking awhile and just when I was considering leaving I noticed the car lights flashing on and off. Then they flashed again. I looked up and he was standing still at the entrance of the dealership with the keys unlocking the doors with the remote. I was through with the whole situation. I sat in the car I was looking to buy after I made sure it fit how I like to drive. Got out, told him thank you and committed to not going back, even if that dealership has it or any future car I am interested in. They have lost my potential business.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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