Sunland Park Chrysler Dodge Jeep Ram

by Shan915 on 01/15/2014

We had an absolutely horrible experience, due to the incompetence of the Sunland Park Chrysler/ Jeep/Dodge Ram New Car Sales Manager, Ivan O. This dealership operates under the philosophy of just get them in here and then we’ll rip them off! We wasted so much of our time going back and forth on a deal. We wanted to trade in our vehicle towards the purchase of a brand new top of the line vehicle. We were only asking for what NADA and Kelley Blue Book listed as the trade-in value, they finally reluctantly agreed, but wanted us to buy the one they had on their lot which was not even close to the color we wanted and the second was used as a demo by the dealership owner and had over 3K miles on it, but they were selling at MSRP! They finally offered the option of a dealer trade and they found exactly what we were looking for in Phoenix, AZ, but they wanted to charge us $1,076 to ship it here. We finally agreed it would be a deal if they paid half of the shipping, and they said absolutely not and allowed us to leave over $538, even though we were willing to pay MSRP on the new vehicle. Two days later we called our sales associate back and asked if we could just order one, we were told no problem and they would still give us what was originally agreed for our trade. We asked if we had to leave a vehicle there that day, and was told no, but we could if we wanted. We drove the trade-in vehicle to the dealership in case they wanted to look at it once again. Once there, they had the invoice of the total cost, which was higher than what is listed on the Jeep website. When questioned they just stated that Jeep probably hasn’t updated their website, but what they had was the correct price (above the Jeep build price). Now that we’re there and have agreed to pay the new car price, they again reiterate that absolutely yes, the trade-in price is still good and it’s in the system as such. At that time they explain that we do have to leave our trade-in along with the keys and title before they can write the contract. We explain that we only brought one vehicle and would have to drive back home to get another so we have a way home once we leave the trade-in. Instead of offering us a ride home they say, “OK how long will it take you”? We travel back home pick up another vehicle and go back to the dealership who said they would have all the paper work ready to go once we returned. Now we have wasted another two hours in addition to the three we wasted two nights prior. When we returned to the dealership we were informed by our sales associate that the Sales Manager is reducing his offer by $1,500 for our trade-in. We are of course irate, and ready to walk out. The Sales Associate offers for us to speak with the Sales Manager. Once the Sales Manager comes out of his little hole and introductions are made he asks, “What can I help you with”? I couldn’t believe it, [non-permissible content removed] is doing everything he can to manipulate us and rip us off and asks that question! I told him he can start by giving us the amount mutually agreed to for our trade-in. He then starts to explain that because he cannot sale our vehicle until our new one arrives, the vehicle will depreciate over the next 6-8 weeks (this is a lie, I find out later). I am furious and ask why we weren’t told this prior to us driving back and forth to our home this morning. He defiantly states, “Ma’am I am not raising my voice and I do not expect you to raise yours”. That’s when we started to just pick up our items to leave and at that time he walked away. This incompetent individual working for this dealership is going to be the cause of a lot of lost sales. He definitely needs customer service training. It is poor business practices to employ an incompetent, customer service challenged, Sales Manager making decisions that will either make or break a dealership. I would imagine ours is not the first problem nor will it be the last. The happy ending to our story is we took our business out of state to New Mexico and was treated with respect and received an amazing deal.

Read more

by happy108 on 09/01/2013

Bill H. made the buying experience at Mack Massey a low stress, friendly situation. Very knowledgeable, personable and seemed to be honestly invested in getting us the best deal possible. Going to be loving my new car for MANY years to come!

Read more

by AndreaG22 on 08/13/2013

I had the pleasure of working with Sales person Tim S. for my new Jeep. Tim was extremely helpful, not pushy and very informative. He had me drive a few Jeeps in the same day which helped me pick the perfect Jeep for me. Even after the purchase he followed up with me to make sure i got everything taken care of and if i had any questions. I would definitely recommend him to my family and my friends and when my husband is ready to trade his car we will definitely go back to Tim.

Read more

by porta2 on 08/07/2013

Great salesman. Easy going, affable, knowledgeable. Ask for Tim.

Read more

by porta1 on 08/07/2013

Tim S. is the best car salesman I've dealt with in my 30 years of driving. We traded two cars for two 2013 Jeeps. He made the process as enjoyable as buying a car can be. Very low-key, knowledgeable and friendly.

Read more

by Paul_C_El_Paso on 07/21/2013

Mack Massey Chrysler My previous experience with Mack Massey was the purchase of a 1972 Gremlin and I swore never to go back. However, dealerships like people can change and my purchase of a 2013 Jeep Wrangler was a lot better. The dealer's web site for on-line search and the follow up contact by a sales rep (Bill) turned out to be good a experience. There was no hard sell talk or pressure into buying. Bill was friendly and knowledgeable of the Chrysler Affiliated Rewards Program for autoworkers. This spared me the emotional anxiety associated with car buying. He worked with me in negotiating the final price and he put his promises in writing so there was no confusing what I was buying. Signing the sales contract was just as easy, no hard sell by the financial manager just a quick friendly explanation and Q&A for each document. It couldn't have lasted 30 minutes. I especially appreciated his follow up on any un-kept sale promises. Overall this dealership's on-line information was up to date, the sales rep who contacted me was very knowledgeable and easy to work with, and the sale signing experience was not an emotional wringer.

Read more