BMW of El Paso Service Reviews - 378185530 Dealerships
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BMW of El Paso Service Reviews

  • 6318 Montana Ave
  • El Paso, TX 79925 (map)
  • Chat with Dealer
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Service Rating:

RUDE & UNFRIENDLY SERVICE ADVISOR

Written by chrisb15 on 12/09/10 02:32:09 PM PST Go back to Service reviews
Recommend this dealer? No

I had a terrible experience dealing with Ashley, the El Paso BMW Service Advisor. Immediately she was very rude and cold and never once did she smile during our conversations. Ashley gave excuse after excuse about why my car had to stay an additional day in service. She even told me how busy she was making it seem that I was inconveniencing her at work, and making it seem that it was my fault my car was not ready. Huh??? She was very unfriendly, and I recommend you deal with a different service advisor. Her attitude was unexceptable and has no place at a BMW dealership that prides itself in customer satisfaction. She gives El Paso BMW a terrible first impression. Unhappy Customer


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? No

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