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James Wood Chevrolet Buick GMC Decatur Service Reviews

  • 2111 S Hwy 287
  • Decatur, TX 76234 (map)
  • (866) 679-4266
  • Chat with Dealer
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Service Rating 2014 Equinox By jpr027 on 09/27/14 08:41:24 AM PDT
Recommend this dealer? Yes

Fast in and out. Staff was courteous and helpful. I likes that my car was washed. It would have been nice to have gotten the floorboards brushed out. I used to get that at gas stations and its a service the Toyota dealer does for my wife. She always asks me if you guys "cleaned the floorboards.
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Dealer Response

Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. ... Read more

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Service Rating James Wood Service, Decatur, Texas By TomBob on 09/13/14 09:13:05 AM PDT
Recommend this dealer? Yes

My service advisor, Paul J. is always on top of things. I pulled up, he came out, know what was to be done, took the car and came back with it washed and ready to go in less than 2 hours. It was a recall for the seat belt. He is as always awesome. Thanks.
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Dealer Response

Thank you for using our service department and for leaving us an amazing review. We are ecstatic to know that Paul took good care of you, and that you enjoyed your stay with us. Thank you for entrusting James Wood Motors - Decatur with your vehicle service nee... Read more

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Service Rating Great service By Jakeamalake708 on 08/31/14 02:07:03 PM PDT
Recommend this dealer? Yes

Called in on Monday to schedule an appointment to have my new Silverado looked at. The leaf springs in the back were making lots of noise over bumps at low speed. Was able to get an appointment the very next day. The mechanic cleaned and greased the springs and the noise has gone away for now.
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Dealer Response

Jake, it is wonderful to hear that our staff at our dealership was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel ... Read more

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Service Rating Trustworthy, reliable GM dealer By terryalger17 on 08/23/14 03:55:51 PM PDT
Recommend this dealer? Yes

Always can rely on James Wood service to complete requested service in a timely and accurate manner. And, with a free car wash to top it off!
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Dealer Response

Thanks for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to ser... Read more

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Service Rating Outstanding! By RLI308 on 05/17/14 03:46:36 PM PDT
Recommend this dealer? Yes

James Wood Service department is the absolute best! I will not go anywhere else.
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Dealer Response

Thank you so much for taking the time to provide such great feedback on our service department. We appreciate your loyalty, and enjoy driving your vehicle! Amanda Williams Internet Director - James Wood, Inc. 940-627-7643 - amanda@jameswood.com - www.jameswoo... Read more

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