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James Wood Chevrolet Buick GMC Decatur Service Reviews

  • 2111 S Hwy 287
  • Decatur, TX 76234 (map)
  • (866) 679-4266
  • Chat with Dealer
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Service Rating James Wood's service worth the drive. By garth1q on 10/30/14 01:37:26 PM PDT
Recommend this dealer? Yes

Brian was very helpful setting up my appt. He was courteous and professional during the visit and got me back on the road. Thanks for doing the recall work, oil change/tire rotation and car wash.
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Service Rating reluctant returning customer By Jarrett75 on 10/08/14 08:40:47 AM PDT
Recommend this dealer? No

the reason that I am neutral stems from and auto buying experience with James Wood.Mr Jim my service technician was great and he has renewed my faith in the James Wood brand but I'm not so sure just yet that I would refer people.the vehicle that I brought in for service with my last purchase at Ja...
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Dealer Response

We would like to thank you for sharing this feedback, Jarrett. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. ... Read more

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Service Rating Thank you By vlt on 09/29/14 01:40:19 PM PDT
Recommend this dealer? Yes

It took several trips and weeks to resolve the issue with my vehicle. The staff waited for me to get there with my car late in the evening and offered a loaner while I was without a vehicle. I appreciate their patience and attention to my circumstances.
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Dealer Response

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. I'm very happy to hear that our staff was of such help to you. We would like to sincerely thank you for your business and encourage yo... Read more

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Service Rating 2014 Equinox By jpr027 on 09/27/14 08:41:24 AM PDT
Recommend this dealer? Yes

Fast in and out. Staff was courteous and helpful. I likes that my car was washed. It would have been nice to have gotten the floorboards brushed out. I used to get that at gas stations and its a service the Toyota dealer does for my wife. She always asks me if you guys "cleaned the floorboards.
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Dealer Response

Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. ... Read more

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Service Rating James Wood Service, Decatur, Texas By TomBob on 09/13/14 09:13:05 AM PDT
Recommend this dealer? Yes

My service advisor, Paul J. is always on top of things. I pulled up, he came out, know what was to be done, took the car and came back with it washed and ready to go in less than 2 hours. It was a recall for the seat belt. He is as always awesome. Thanks.
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Dealer Response

Thank you for using our service department and for leaving us an amazing review. We are ecstatic to know that Paul took good care of you, and that you enjoyed your stay with us. Thank you for entrusting James Wood Motors - Decatur with your vehicle service nee... Read more

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