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James Wood Chevrolet Buick GMC Decatur Service Reviews

  • 2111 S Hwy 287
  • Decatur, TX 76234 (map)
  • (866) 679-4266
  • Chat with Dealer
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Service Rating 11/14/2014 Service Visit By Chzhd72 on 11/15/14 08:35:56 AM PST
Recommend this dealer? Yes

My service adviser Mike was awesome!! I appreciated his professionalism and his honesty. Mike just won a new customer for the service department! Thanks Mike!
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Dealer Response

Thank you for the awesome feedback! Mike is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again. Take care! Amanda Williams | Internet Director -... Read more

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Service Rating Quality service provider for many years By terryalger17 on 11/13/14 09:51:19 AM PST
Recommend this dealer? Yes

Always treated with respect and courtesy. Service always completed in a timely manner and done correctly. Have been a customer for 23 years and will continue to be in the future.
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Dealer Response

Hi Terry and thank you! We can't tell you how much we appreciate your customer loyalty! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was co... Read more

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Service Rating Not sure what you are asking for. By JaneKasner on 11/12/14 10:24:04 AM PST
Recommend this dealer? Yes

I called the dealership because my sun visor/mirror on drivers side broke. I talked to Jim and he said he would order the part. He then called and let me know the part was in. I went to the dealership last Monday and got it put on. Very courteous and professional.
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Dealer Response

Thanks for your outstanding review, Jane! I'm very happy to hear that Jim was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. ... Read more

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Service Rating James Wood's service worth the drive. By garth1q on 10/30/14 01:37:26 PM PDT
Recommend this dealer? Yes

Brian was very helpful setting up my appt. He was courteous and professional during the visit and got me back on the road. Thanks for doing the recall work, oil change/tire rotation and car wash.
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Dealer Response

Hello and thank you for your kind words! Brian is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Amanda Williams | Internet Director - Jame... Read more

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Service Rating reluctant returning customer By Jarrett75 on 10/08/14 08:40:47 AM PDT
Recommend this dealer? No

the reason that I am neutral stems from and auto buying experience with James Wood.Mr Jim my service technician was great and he has renewed my faith in the James Wood brand but I'm not so sure just yet that I would refer people.the vehicle that I brought in for service with my last purchase at Ja...
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Dealer Response

We would like to thank you for sharing this feedback, Jarrett. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. ... Read more

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