Customer Reviews of Dallas Chrysler Dodge Jeep RAM
Ashley in sales
byon 04/08/2024
Ashley was so helpful and good customer service and as her gudiance I was able to buy my jeep I want so I recommend her
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Jeep Wrangler - Service
byon 04/09/2024
I have lost trust in this service shop. I will not bring any of my vehicles back to this shop. Work on the vehicle - Took a slightly longer than excepted. Did not repair / clear all issues that I requested. (3/5 Stars) Experience with service rep - Little to no communication about my vehicle unless requested. Service rep would set deadlines for updates and not meet them. Service Rep tried to charge me for work that would not be included if I use the service shop for repairs. This was stated by phone and via text message that the charge would not be included. Took manager intervention to remove the charge. (1/5 Stars)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Ashley in sales
byon 04/08/2024
Ashley was so helpful and good customer service and as her gudiance I was able to buy my jeep I want so I recommend her
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Dealership that lies and adds on additional fees
byon 03/27/2024
If you want to buy a car from [non-permissible content removed], this is the place for you! They will lie to you while you’re there verbally telling you one thing, be very vague during negotiations, and sneak in line-items on you that make no sense (such as adding a line-item for “CERT” - no other explanation) to try and get extra money out of you that you weren’t expecting. We asked our salesperson directly about a Jeep certified vehicle and how that warranty worked, they verbally told us that it was “included” in our negotiated purchase price, then they slid it onto the 100 line items as something called a “CERT” no additional explanation to get an extra $2,000 out of you. This isn’t one of the extra dealership warranties you can “purchase,” this is something that we were told was included up front in our negotiated price; not to be an extra line-item. So even when they act like we negotiated on a lower overall purchase price, they really are just waiting to add on another line item hoping you don’t notice something vague like that so that they can get extra money out of you to recoup on that lower negotiated price. It’s sneaky because they don’t walk you through all 100 line items either during initial negotiations and hope you don’t notice an additional $2,000 on the purchase price. We called other dealerships and they said being Jeep certified means the vehicle you're buying comes WITH the warranty included in the negotiated price - it shouldn’t be an additional line item. If you don’t want to be lied to or deceived, steer clear of this dealership. We called them out on it and they promised to send us a reimbursement check… one month later the dealership refuses to take our calls and no check! [non-permissible content removed]…
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
3 Comments
Airbag Light On
byon 03/16/2024
to car and dropped off. They called said a rat chewed the wire and the bumper-to-bumper warranty does not cover it Car has 16,000 miles on it. When I picked it up I looked at the wire the wire is cut not chewed on
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Happy with purchase
byon 03/14/2024
Got a deal done quickly on a 2023 Compass. Dealership has a good markdown on previous years model.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dodge chrysler jeep dallas
byon 02/23/2024
Service department, isaiah were courteous, timely, and dependable as usual
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome transaction
byon 02/21/2024
The least uncomfortable car buying experience I’ve had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First Car
byon 02/13/2024
This was my first time buying a car and the car salesman, Miracle, was so patient with me and answered all of my questions clearly. He made the process so easy and it was a great experience! Definitely will be recommending him to everyone I come across that needs to buy a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Joke of a Repair/Service Department
byon 02/03/2024
Another Jeep dealership that provides horrific customer service. I received ZERO service tech initiated communication until he sent a text letting me know the cost of my service. All other communication regarding the status of my vehicle was initiated by me. Also found it quite comical that a tire alignment was recommended yet the multi-point inspection report indicated that my tires were "all checked and OK at this time". Not sure why a Powertrain Control Module flash and update took 7 business days to complete. Still trying to figure out where I can get good customer service for a Jeep.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Repair 2008 dodge ram truck.
byon 02/02/2024
It took five weeks for the repair. To replace gas tank and front struts.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
Service Department
byon 01/18/2024
Thanks for taking care of my problem I've been having with the hydraulic
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible Experience
byon 01/12/2024
Refused to honor warranty
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
3 Comments
Great experience!
byon 01/03/2024
Great experience and friendly customer service! The only downside was that it took 3 hours for an oil change even when I had an appointment at 8AM.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Dpride
byon 12/10/2023
Service was restored quickly and performed properly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Representative
byon 12/08/2023
Very welcoming and very attentive to my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeep Grand Cherokee 2017 - Vapor Sensor
byon 12/07/2023
Everything was good from beginning through completion, but price was higher than expected
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service from Amado Medina at Dallas Dodge
byon 12/05/2023
I recently had the pleasure of working with Amado Medina at Dallas Dodge,and I must say that my car buying experience was nothing short of outstanding.from the moment I walked into the dealership, Amado’s professionalism,knowledge and friendly demeanor stood out. If you are in the market for a new vehicle and want a salesperson who’s knowledgeable,personable and dedicated to providing exceptional service,I highly recommend seeking out Amado Medina at Dallas Dodge.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car appreciation
byon 12/03/2023
The sale/purchase was awesome! The finance department was efficient, friendly and knowledgeable. I enjoyed my visit with Jimmy. He was exceptionally nice and made me feel comfortable with all my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!!
byon 11/04/2023
Roberto was my service guy and came and assisted me and was great! He had great customer service and made Dallas Dodge Chrysler Jeep a great place to do business with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 10/25/2023
Richard is great guys he help me out for my service he is a very help full guys thanks you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chris Oyervidez
byon 09/26/2023
Moe. Was the best salesperson I ever had. He answered every question I asked when we ordered my wife’s 23 scat. He would call and keep us updated with the order. It means a lot when we order a car 400 miles away from home and trust it will get here and he did that. Thank you again Moe my wife loves it. Can’t wait to go to Dallas to shack your hand in person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
2 Comments