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Covert Ford Lincoln Mercury of Austin, Texas

OVERALL SALES RATING:
4.0 stars
Reviewed by 2 members
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OVERALL SERVICE RATING:
1.4 stars
Reviewed by 1 member
Write a Service Review
DEALER INFORMATION:
Covert Ford Lincoln Mercury
11514 Research Blvd
Austin, TX 78759
(512) 345-4343
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HOURS:
Sunday
11:00 am- 5:00 pm
Monday
8:00 am- 8:00 pm
Tuesday
8:00 am- 8:00 pm
Wednesday
8:00 am- 8:00 pm
Thursday
8:00 am- 8:00 pm
Friday
8:00 am- 7:00 pm
Saturday
Closed
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Sales Reviews of Covert Ford Lincoln Mercury
Sales Rating:
3.0 stars
Sales Associate:
2 bars
Vehicle Inventory:
4 bars
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
N/A
No wonder car industry is in trouble
by harrison310 on 05-24-09 (08:42AM)
Pros:
Proximity, inventory
Cons:
Poor phone followup, misleading ad, uncompetitive pricing

Covert Ford advertised a special on a new 2009 Ford Fusion SE on their web site. I called TWICE for the contact name on the ad, but no one returned my calls.


On the 3rd call, a fellow took my name down and told me someone would call back.


The next morning, I got a call from a saleslady who ...

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Sales Rating:
5.0 stars
Sales Associate:
5 bars
Vehicle Inventory:
5 bars
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
5 bars
Easy to deal with
by mrmikeb1 on 08-12-07 (08:31AM)
Pros:
No pressure. Low first offer.
Cons:
None I can think of

I bought a mustang here recently.  It was a very easy deal.  I simply requested an internet price.  They quoted me a price $300 over invoice.  I checked it out online and it matched up.  We went in and bought it.  There was little to no pressure. The salesman was very helpful and efficient.  THey...

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Service Reviews of Covert Ford Lincoln Mercury
Service Rating:
1.4 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
2 bars
Waiting Area:
2 bars
Shuttle or Loaner:
1 bars
Don't Buy a Ford Explorer from Covert Ford !!!
by ginamillar on 12-15-07 (08:45PM)
Pros:
Clean Bathrooms, close to where I live
Cons:
Poor quality vehicles and service

My Letter to the Better Business Bureau says it all:




Dear Better Business Bureau:


I am submitting a claim against Covert Ford in Austin Texas. I had purchased a Ford Explorer from them. On 10/20/07 my O/D light came on. I had 59,500 miles on the vehicle and it was less than 5 years old....

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