Vandergriff Chevrolet
Customer Reviews of Vandergriff Chevrolet
Excellent Customer Service
byon 03/05/2024
Vanderfriff Chevrolet truly understands the importance of integrity and respect. Great staff!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 03/05/2024
Vanderfriff Chevrolet truly understands the importance of integrity and respect. Great staff!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Department was polite and professional.
byon 02/28/2024
It was my first time using Vandergrift Chevy Service. My service advisor was very detailed and made me feel comfortable. Even though I was just in there for a oil change and tire rotation, I felt at ease with the process. It did take a bit over an hour, but I was not in a hurry and enjoyed the free coffee. They did a good job on my vehicle and were very friendly to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Safety issue
byon 02/23/2024
On Feb 14, 2024, I had an oil change from Vandergriff Chevy n Arlington. I asked them 2 check the status of my battery. I was told they couldn't cuz I had an amplifier hooped up 2 it. Outside of that, I was advised my car was fine. While driving the next day, I had a blowout. After taking it 2 the tire shop, I was told that the inside of 3 of my tires had worn down 2 the steel belts n could blow at any time. I must replace them 4 safety reasons cuz it's a serious accident risk. I purchased a set of tires cuz my wife or granddaughter ride with me ofter. I couldn't live with myself if I had an accident, n they were injured due 2 negligence or incompetence. My vehicle had 2 b lifted on a rack 2 complete an oil change. Even if it wasn't, I was told my vehicle passed inspection. Incompetence, negligence, or just don't care. Whatever the reason, this is unacceptable n could have ended very badly. I have purchased multiple vehicles from Vandergriff Toyota. I have serviced my vehcles at both Vandergriff Chevy n Toyota. I don't know what the future holds, but this doesn't sit right with me...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Very pleased customer
byon 02/20/2024
Excellent experience buying a new Chevrolet Silverado 1500 from Vandergriff Chevrolet in Arlington, Texas. I highly recommend you do business with them for your next automotive purchase. I traveled approximately 650 miles round trip to this dealership and am very pleased that I did. I will certainly return to Vandergriff for future Chevrolet truck purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Making lemonade out of lemons!
byon 02/08/2024
We met with Scott initially and he listened to our concerns without trying to discredit or lessen our concerns. Scott then took action and followed up on our concerns, while connecting us with our sales adviser - Isaac. Isaac assisted us in looking at all of the options in trucks on the lot and was most courteous while we looked. Isaac found 2 possible choices for us, and coordinated test drives of both. While we were test driving, Scott was working with his team to determine if a trade-in was possible. Once we found the truck we wanted, Isaac, Scott, and Cotton worked together to put a deal together we felt was fair (our trade-in, purchased at the same dealership in March 2023, was experiencing recurrent transmission issues, which resulted in us not having the truck for over 2 months, and stranded us in California, even after it was repaired). PJ in finance finished the process by quickly and efficiently completing the paperwork (we paid cash), and handed us back off to Isaac, who completed the delivery of the new truck. We are very satisfied with Vandergriff Chevrolet, and feel they listened to us, and worked with us to remedy what we felt was a very bad situation. We have been loyal Chevrolet and Vandergriff customers since we purchased our first Silverado from them in 2015, and will continue to be loyal customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2019 Silverado
byon 09/06/2023
Services people up front are outstanding, the mechanics or another thing. I have had bad experience with you all not connecting things back after working on my vehicle, this last incident the mechanic removed bolts to so call change my transmission fluid which I still think it wasn’t done, and he didn’t replace all the bolts on the shield I have to prevent catalytic converter from being cut, and then tried to say it was like that when I showed up. I installed the catalytic converter shield myself and those bolts were there and you need a special tool to remove them. But, instead of asking me for the tool he tried to remove them and I’m guessing stripped them and cut them off. I will never use this dealership for service and I will let all my Veterans friends and patients at the VA hospital know that your service department can’t be trusted and my experiences.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Vandergriff Collision
byon 04/28/2023
My car is beautiful again. Great staff. Great Service throughout the entire Vandergriff family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great
byon 04/28/2021
Everyone was very nice and helpful 👍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ethical Service Expected
byon 02/04/2021
First of all, I would like to begin by stating that the service was not a nightmare in terms of damage to my vehicle after the tire rotation. This is the only thing that makes me dread the maintenance appointment. I have had terrible experiences with other dealerships of other makes that damage my wheels with the tire rotation. I have had to have my wheels repaired due to the extent of the damage. Now, with my Chevrolet dealership, the service was (almost) perfect. I wash the exterior of my Tahoe by hand so I know what cosmetic defects it has. I only noticed a small scratch near a lug nut entrance. My Tahoe had the tires rotated. Nonetheless, the correct tool and size were used on my vehicle. I appreciate that very much even though this is something I shouldn't have to acknowledge. I saw that another customer took in a very expensive looking Corvette for service while I was there. Please, I expect my Tahoe to be treated with the same meticulous care as a Corvette and/or their own vehicle. The way I take in my vehicle should be how I am delivered my vehicle after the service is completed. Again, I should not reiterate this request because Chevrolet should abide by its ethical standards at all times with all of its clients.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Job
byon 01/11/2020
Great deal with a knowledgeable salesman
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 01/11/2020
I appreciated the service advisor, Great service, great attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Silverado
byon 12/27/2019
I searched several dealers in Texas and this one had the best deal. It was a smooth process with Michael. I worked out the details over the phone and flew into Dallas to sign paperwork and pick up my new vehicle. Michael even picked me up at the airport. This will be the first dealer I search for my next vehicle when the time comes.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Vehicle
byon 12/21/2019
Alfonso was great and helped find me the right vehicle to fit my needs. He has followed up several times to make sure I was happy. Luis did great explaining all the details of my financing and making the experience fast and painless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful experience
byon 12/18/2019
Wonderful experience, I'm loving my vehicle's. Juan got us exactly what we were needing for our growing family. Thankyou
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great customer service
byon 12/17/2019
Fully enjoyed the exceptional customer service of Vandergriff Chevrolet and my Bravlio Campa.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 12/14/2019
I had an awesome experience at Vandergriff. Everyone was professional and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 12/10/2019
Michael was a great salesman and gave me all the information I needed about my vehicle of interest. Everything worked out smoothly and I’m very pleased with my new Chevy Blazer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
service advisor
byon 12/08/2019
my service adviser has been Rob Watson and the customer service provided has always been exceptional. The time my car been fixed and returned on the time frame given and no extra surprise when it is time to pay. Yes, I would definitely recommend Vandergriff Chevrolet to all my friends and colleagues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Equinox
byon 12/01/2019
Brandon was very helpful and helped me with my Bluetooth and my tires tpm’s
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Job
byon 11/25/2019
Work performed was great as always
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Fan
byon 11/19/2019
I really appreciate all my Service Reps (Brandon) effort, he has earned my trust.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments