Great Customer ServiceWritten by RamLonghorn4x4 on 08/09/13 07:01:59 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I have had the BEST experience purchasing a vehicle ever with Don Davis of Arlington. Theo and Abraham are very concerned and attentive to the customer needs. I purchased a Longhorn Ram truck with no hassle and was done/out of the dealership in less than 1 1/2 hours. I did have a major problem after I purchase the truck. The truck that I first purchased had a 6.4 foot bed (this was not identified on the invoice) which would not fit in my garage. I called Abraham the next morning to see if he could help. He went to extreme levels to get me a new truck that match the one I purchased but with a 5.7 foot bed. I wanted a very specific truck and it was very hard for Abraham to find it. It took about 3 weeks to find but he found one. He told me my satisfaction was the only thing that mattered! He really came through and now I have the correct truck! Theo had to drive to Houston to pick this truck up. I never heard any negative comments or complaints from these guys. They never said that will cost you or we cannot do that! They just made things happen to make me happy! Special shout out to Theo, he is a very courteous, no pressure salesman and very good at showing how all the different functions of how the truck works (Longhorn has a lot of buttons). I will recommend these guys to anyone purchasing a new vehicle. I will be a life time customer with Don Davis Auto Group! FYI….. I have purchased a lot of new vehicles in the past 30 years. I have had many bad experiences with different Dealerships. The only reviews I ever write are usually because I am mad or had a bad experience. But Don Davis Group, Abraham and Theo are that good!