I purchased a used. WRX here because, at the time, no one else had what I was looking for. I've negotiated/purchased many cars with other dealers, and the only time I've seen behavior this unscrupulous was at a small, shady plaid-jacket used car lot. My main gripe is they charged me a huge non-refundable detailing fee to detail the car and hold it overnight. They also were very persistent about trying to sell other services, such as extended powertrain warranties, etc., and wouldn't let the subject drop, no matter how many times I said no. They were also not forthcoming about a collision with a deer which I discovered on carfax- although they admitted they had known about it. They were sure to let me know that someone else was looking at it and could make an offer any second. Given the rest of my experience, I doubt this was true. I'm not sure if they did the bumper repair, but the repair was so shoddy that within weeks, the paint had literally completely fallen off two plastic bumper components. Grayson graciously offered to fix it- for $700+ dollars! I will never return to Grayson, except to look at the new Subaru line. Subarus are great cars -mine still runs like a top at 80k miles with no malfunctions, but when it's time to buy again, I'm going to take my money elsewhere.