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Dealer Service Reviews

Service Rating:

Horrible!

Written by Daves29 on 09/27/13 10:08:22 AM PDT
Recommend this dealer? No

If I could give a zero I would. I cannot believe how horrible 640 Nissan is, I had my car towed there to have the airbags replaced. Over three MONTHS I called the service center over 30 times I was promised several times I would receive a call back by the end of the day, I never got a call. Not only did I never get a call back by the end of the day, I never got a call once in the entire three months they had the car. If I was lucky enough to call and actually talk to someone they would know absolutely nothing about my car the only person who knew anything was the one working on it, there was no sharing of information among the workers so if your guys not available tough luck. Finally I got in touch with the person fixing my car when they informed me there would be an additional thousand dollars for a new dash that was not in the estimate. I understand that things come to the attention of a mechanic sometimes after the initial check of the car, however as a professional the first thing you should notice needs replacing after the airbags is the dash, and the fact that my car is a plane Nissan Altima ( and extremely common car) and I was charged that much money for a factory order of a new dash is disgusting. Finally after all the pain and sorrow of three months of calling I finally got my car back, now when I got the car back the battery was dead and they needed to jump my car, I drove the car home with all electronics off in hopes to help charge the battery. The next day when I drove my car the battery had not held the charge from 45 minutes of driving and worse when I put the air on there is a running noise so loud it can be heard from inside peoples apartments 4 stories up. Even worse still the third time I drove the car it overheated and I noticed the radiator was leaking, and badly. I informed 640 Nissan of this and they claim no responsibility. In the end all 640 nissan did for me was steal my money and waste my time. DO NOT use their auto repair service, in fact I have a hard time even calling it a repair service horrible horrible horrible not one good thing to say about 640 Nissan, thanks for nothing.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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