READ REVIEW OF PHIL BACHMAN TOYOTA SCION DEALERSHIP SALES
I was dealing with Phil Bachman Toyota Scion to buy my second ever car, (first ever brand new car) a Scion xD, since early June when I put a deposit down for them to get my new car on order. This was my mistake, I should have called around to the other dealerships in the area first, and would have if I had known how badly they would treat me...
While the short supply of Scion xD's isn't the dealer's fault, their customer service was far from encouraging during my 2 month wait. The salesman only called me maybe once to tell me that they were still trying to find me a car to my specifications, and hadn't forgotten about me... The only other contact I had with them is when I'd call the salesman who just sounded annoyed by me checking-in.
Finally last week (Aug 4th - 8th) I emailed all the other Toyota / Scion dealers in the area to see if anyone else could find me a Scion xD. Friday (the 8th) maybe an hour after emailing a 2nd dealership called me saying they had a 5-speed Magnetic Grey 2008 xD on the lot and wanted to do business with me.
To make a long story short the Phil Bachman salesman called me soon after saying they were trying to get the same car from the 2nd dealership and that the 2nd dealership wouldn't give it to them because I was "interested it in" (they gave my name)... I hadn't commit to anything yet since I wasn't sure about the pre-installed options, and I explained this to the salesman, however he sounded mad and started treating me like trash and right-away threatened that my deposit was "nonrefundable" if I didn't do business with Phil Bachman Toyota... I told him that I'd call back later to tell him what I'd like to do.
I ended-up buying the car from the 2nd dealership that afternoon just because of their better customer service; the salesman told me that they would help me get my $500 deposit back and even said that they would give me $500 if I could not get a refund. Now that's an example of good customer service!
The Phil Bachman salesman called me again on Monday (Aug 11) asking what I had decided to do, and I informed him that I bought the car at the other dealership. The salesman right-away reminded me that they would not refund my deposit because "I did not do business with them".
That same afternoon I called and left a message for the general manager Bill Benton asking for my deposit back; because they did not provide me with any product or services. However nobody from Phil Bachman has called me back in 48 hours to even refuse my request. I just submitted a dispute of transaction to my bank since I paid the deposit with my Visa debit card. Hopefully they can fix this for me...
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