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Serra Chevrolet Buick GMC Sales Reviews

  • 189 Stonebridge Blvd
  • Jackson, TN 38305 (map)
  • Chat with Dealer
Sales Rating:

Cadillac Escalade Purchase

Written by smokeybear2 on 11/16/10 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased a used 05 Cadillac, Escalade from Serra of Jackson after finding this vehicle for sale on line. I spoke with the salesman by phone who assured me that all the vehicles they receive to sell are gone over by their service department. When I arrived at the dealership to purchase my vehicle they had not cleaned it up. I thought that may have been an unprofessional oversight, however, after I got my vehicle home I discovered the bugs on the windshield were masking the large chips that were in the windshield. I started having problems with the Stabiltrak light coming on on my way home approximately five miles from the dealership. After reading the manual it indicated that it could mean that there was mechanial problems or that there was excessive acceleration or braking while the vehicle was doing a self check and that I could turn off the vehicle and then start it again for it to reset. When I started the vehicle again the Stabiltrak light was off. After I made it home I had my area GM service department look at my vehicle and they discovered several major mechanical problems after running a diagnostic check. These problems included the master cylinder/brake booster leaking and front wheel bearings needing to be replaced and front axle seals leaking. These aren't trivial problems this is brakes and steering on a vehicle that was placed for sale on line where this dealership was aware I would be driving this vehicle back home over three hundred miles. They have not provided me with documentation that I requested showing that their service department checked this vehicle out and what they found. I have paid over $2,700.00 for mechanical repairs and to replace the cracked windshield with no response from the dealership.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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