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Universal Kia of Franklin Sales Reviews

  • 1413 Murfreesboro Rd
  • Franklin, TN 37067 (map)
  • Chat with Dealer
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Sales Rating Epitomizes What Customer Service Should Be = Refreshing Written by BoyceC on 09/20/14 09:44:41 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

If you're in the Nashville/Franklin TN area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then Dani S. is the lady you must ask for at Universal Kia of Franklin. I hate the whole car buying thing but found this dealership refr...
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Sales Rating overall a pleasant experience, better than e.g. honda or toyota Written by clo321 on 04/20/13 10:58:21 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I do not think buying a car is "enjoyable" in general but based on my past experiences, my experience at Kia was pleasant. So the five stars does not mean "omg the most amazing experience EVAR!@!@!@", but it was as nice as it could be. The salesman (Alex) was pleasant, jovial, and nice. He was knowl...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating I was lied to just to get me on the lot Written by 86carnivel on 09/02/11 01:10:14 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

I called and made an appointment to test drive a certain model,I was told yes they had one no problem, I gave them my phone number and explained it was over an hour drive one way. I arrived for my appointment and met the salesman. He ask me go inside to chat before looking at the vehicle. The chat...
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Sales Rating they are in the business of selling cars, not the customer service business Written by jeffsidler on 06/16/11 11:34:46 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Overall, I was happy the day I drove off the lot with my new Sorrento- so I thought this was going to be a great thing dealing with this dealer, I was very happy, except for my financing and a surprise 750.00 charge that the paperwork said was optional, but the financial guy said it wasn't, then I s...
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