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Toyota Scion of Cool Springs Service Reviews

  • 1875 W Mcewen Dr
  • Franklin, TN 37067 (map)
  • (877) 748-4044
  • Chat with Dealer
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Service Rating GREAT SERVICE AND CUSTOMER SERVICE By prettygirl1976 on 07/09/14 09:26:16 AM PDT
Recommend this dealer? Yes

Toyota of Cool Springs is very professional. Their customer service is second to none. The service was fast and accurate. If anything extra needs to be done, they go over it with you to make an informed decision. No pressure!!!!
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Dealer Response

Happy to be of assistance! We pride ourselves on speed and accuracy, and can't wait to see you again. If there's anything else we can do for you, please feel free to give me a call. Best regards, George Girjel General Manager and Owner TOYOTA OF COOL SPRINGS... Read more

All Comments (1)
Service Rating Great routine care By RockLady on 07/09/14 06:02:39 AM PDT
Recommend this dealer? Yes

95,000 checkup--great service and explanations. Also explained concerning areas, offering advice on what course to take next, with options. Friendly, straightforward.
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Dealer Response

RockLady, Thank you for taking the time to have your vehicle serviced at Toyota of Cool Springs. Glad we could be of assistance to keep your vehicle running and safe for thousands of miles! Give me a call if there's anything that I can help you with. Best re... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Never Again By johnhlanding on 07/18/12 06:14:26 PM PDT
Recommend this dealer? No

I have had two run ins with this dealership and I will never go back. They do not honor their promises and do not do quality work. I had them check out one of my cars because of an Engine noise and had to pay $50 for them to tell me "nothing is wrong." I drove away only to find out two days later th...
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Service Rating Billy Remington - OUTSTANDING Service Person By tcresswell on 12/02/11 11:27:37 AM PST
Recommend this dealer? Yes

Billy Remington at Toyota of CoolSprings is by far the best customer service person in any industry, and particularly the automotive service industry. I was reluctant to change dealerships, but one phone call and a short meeting later, I was sold. All 5 of our family's cars are now under Billy Remin...
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