Toyota Scion of Cool Springs Service Reviews
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Toyota Scion of Cool Springs Service Reviews

  • 1875 W Mcewen Dr
  • Franklin, TN 37067 (map)
  • (888) 683-6321
  • Chat with Dealer
  • Awarded in 2014, 2015, 2016

Service Reviews

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Service Rating Great Experience and AWESOME Service By JohnAndre74 on 11/03/15 11:35:09 AM PST
Recommend this dealer? Yes

Stephanie was great helping me with what I needed to do with my SUV repairs. She was an excellent Service Advisor. She was friendly, honest, prompt, helpful, and well versed with information regarding my dilemma. The ease she gave me helped me a lot with the vehicle's issue. Staff like Stephanie Mos...
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Dealer Response

Thank you for leaving a great review! We're very happy to hear Stephanie provided you with an excellent service experience! We'll be sure to let her know your kind words. Thank you for your business and please feel free to let us know if there is anything we c... Read more

All Comments (1)
Service Rating Key Fob By wepollard on 06/29/15 05:15:37 PM PDT
Recommend this dealer? No

Bought a 2012 Toyota Prius, love the car but my first experience at Cool Springs Toyota was ridiculous. Wanted an extra Key Fob, probably cost them 20 bucks, their cost $175 for the fob and $130 to program (took about 5 minutes) it including shop fees. Its electronic what shop fees. Total cost for a...
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Service Rating GREAT SERVICE AND CUSTOMER SERVICE By prettygirl1976 on 07/09/14 09:26:16 AM PDT
Recommend this dealer? Yes

Toyota of Cool Springs is very professional. Their customer service is second to none. The service was fast and accurate. If anything extra needs to be done, they go over it with you to make an informed decision. No pressure!!!!
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Dealer Response

Happy to be of assistance! We pride ourselves on speed and accuracy, and can't wait to see you again. If there's anything else we can do for you, please feel free to give me a call. Best regards, George Girjel General Manager and Owner TOYOTA OF COOL SPRINGS... Read more

All Comments (1)
Service Rating Great routine care By RockLady on 07/09/14 06:02:39 AM PDT
Recommend this dealer? Yes

95,000 checkup--great service and explanations. Also explained concerning areas, offering advice on what course to take next, with options. Friendly, straightforward.
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Dealer Response

RockLady, Thank you for taking the time to have your vehicle serviced at Toyota of Cool Springs. Glad we could be of assistance to keep your vehicle running and safe for thousands of miles! Give me a call if there's anything that I can help you with. Best re... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Never Again By johnhlanding on 07/18/12 06:14:26 PM PDT
Recommend this dealer? No

I have had two run ins with this dealership and I will never go back. They do not honor their promises and do not do quality work. I had them check out one of my cars because of an Engine noise and had to pay $50 for them to tell me "nothing is wrong." I drove away only to find out two days later th...
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