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Toyota Scion of Cool Springs Sales Reviews

  • 1875 W Mcewen Dr
  • Franklin, TN 37067 (map)
  • (866) 955-4877
  • Chat with Dealer
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Sales Rating VERY Disappointed Written by williamssp on 12/17/14 01:16:55 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My experience started off pleasant enough. I was looking for an inexpensive ($5000) but reliable used car. My salesperson did work hard to find one for us. However after the sale and once we got the car home, we felt we had been misled, even lied to, as things we were assured had been inspected very...
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Dealer Response

Hello--I'm sorry to hear about your concerns with your vehicle. We understand honesty is important, and I'd like to learn more about your experience and discuss the situation further. Would you please reach out to me at your earliest convenience? I look forwar... Read more

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Sales Rating A Very Pleasant Experience Written by Boeing767 on 12/11/14 05:01:45 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My experience with Toyota of Cool Springs was by far the best experience I have ever had at a car dealership. The sales people were very friendly and did not pressure me into any decisions. Rather they were informative and allowed me to make my own decision on my own time. I received a good price...
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Dealer Response

Hello--We're happy to hear we could provide you with the best experience you've had buying a car. Thank you for leaving your review and recommendation, and we hope to see you again in the future. Enjoy your 2015 Toyota Highlander! Happy holidays, George Girjel... Read more

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Sales Rating Pretty much the ideal experience Written by Wipfel on 11/09/14 07:00:34 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Chauncy, A.K. and others made buying a my Tundra as easy a car-buying gets. I had my Sierra for 13 years, and wasn't looking forward to replacing it. I HATE dealing with car salesmen, but my experience here was easy and what buying a car should be. The staff understands customer service and is fr...
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Dealer Response

Hello--We're happy to hear Chauncy, A.K., and the staff at Toyota of Cool Springs were able to provide you with such a pleasant experience. We understand a car is a big purchase, so thank you for taking the time to explore your options and deciding on us. Than... Read more

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Sales Rating Toyota of Cool Springs, Franklin, TN Written by PGPassman on 11/06/14 01:22:02 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My experience with Toyota of Cool Springs was the most pleasant, hassle-free I have experienced after dealing with 2 other Toyota and 2 Honda dealerships in the greater Nashville area over the past 15 years. The sales and finance people are courteous, knowledgeable, and very professional.
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Dealer Response

Hello--We're happy to hear we could provide you with such a pleasant experience here after having so many. Thank you for your visit and leaving this review, and we hope to see you again in the future. Best regards, George Girjel, General Manager and Owner of T... Read more

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Sales Rating My first car purchase Written by dcbaxter0 on 10/20/14 10:09:57 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Extremely good experience. Our salesman was very informative, and not pushy. He was able to answer any questions we had. Overall pleasent expreience.
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Dealer Response

Hello--We're happy to hear about your positive experience with Toyota of Cool Springs. If you have further questions, don't hesitate to reach out, and we hope to see you again in the future. Best regards, George Girjel, General Manager and Owner of Toyota of C... Read more

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