Toyota Scion of Cool Springs Sales Reviews Dealerships
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Toyota Scion of Cool Springs Sales Reviews

  • 1875 W Mcewen Dr
  • Franklin, TN 37067 (map)
  • (877) 748-4044
  • Chat with Dealer
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Sales Reviews

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Sales Rating Easiest New Car Purchase Ever Written by LindaKF on 01/14/15 09:59:34 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We were very pleased with our recent purchase of a new car from this dealership. Our sales consultant, George A., answered all our questions, responded promptly to emails and phone calls, and patiently explained what we needed to know to drive the car home safely and operate the navigation system. E...
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Dealer Response

Linda - We're happy to hear George and the team at Toyota of Cool Springs were able to meet your expectations. Thank you for taking the time to leave this review and recommendation, and we hope to see you again in the future. Best regards, George Girjel, Gener... Read more

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Sales Rating Best car buying experience! Written by Fraud_Detector on 01/04/15 11:51:12 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The best car buying experience ever, for me.Matt was very knowledgeable about every vehicle I asked about. Not pushy at all, but did reach out enough to keep my attention. Support staff also very friendly and helpful. Will be where I buy my next vehicle.
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Dealer Response

Hello - We're happy to hear your experience with Matt and the Toyota of Cool Springs team was your best car buying experience. We're glad your expectations were met. Thank you for taking the time to leave this review. We look forward to seeing you in the futur... Read more

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Sales Rating Great job Written by Pops05 on 01/01/15 08:53:28 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Just went to look for new Tundra. Everyone there was great. Was 1st helped by George on phone and email. When I got there he had customer but let Mark help me. There was no pressure sales job and worked hard to get my deal done with vehicle I wanted. Oh sure they had a little car salesmanship going ...
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Dealer Response

Bobby - We're happy to hear George, Mark, and Kayleigh were able to meet your expectations. We're also glad you were able to find a new Tundra. Thank you for taking the time to leave this review. We hope to see you in the future. Best regards, George Girjel, G... Read more

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Sales Rating Poor communication Written by mike941 on 12/28/14 10:37:51 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Bought a used car promised to be ready than was told needed a part in inspection had to wait two days.. Than went to pick up car when was told than the sales person told me it was still being cleaned. After two long hours if sitting there I finally get the car and it was still dirty.. A lot of waste...
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Dealer Response

Mike941, Thank you for taking the time to let us know about your experience with our dealership. I am sorry to see that there was a miscommunication between our staff and yourself when it came to the delivery of your car, and that you had to wait unnecessarily... Read more

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Sales Rating VERY Disappointed Written by williamssp on 12/17/14 01:16:55 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My experience started off pleasant enough. I was looking for an inexpensive ($5000) but reliable used car. My salesperson did work hard to find one for us. However after the sale and once we got the car home, we felt we had been misled, even lied to, as things we were assured had been inspected very...
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Dealer Response

Hello--I'm sorry to hear about your concerns with your vehicle. We understand honesty is important, and I'd like to learn more about your experience and discuss the situation further. Would you please reach out to me at your earliest convenience? I look forwar... Read more

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