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Ford Lincoln of Franklin Service Reviews

  • 1129 Murfreesboro Rd
  • Franklin, TN 37064 (map)
  • Chat with Dealer
Service Rating:

Transmission

Written by tjhoffmann on 03/26/13 08:08:06 PM PDT
Recommend this dealer? No

We recently purchsed a 2012 Ford Focus and were pleased with the car. After driving it a few times I noticed the car would roll back when shifting from reverse into drive. When I scheduled an appointment and arrived at the dealership, I felt as though my reservation was not logged or made aware to the service team (as if they weren't expecting me). When I re-explained my concern, the service representative immediately stated, without even consulting anyone, "that's the way those are, that's normal." I stated that I had made the appointment after JUST purchasing the car and made the effort to drive down to their dealership, I would appreciate the mechanics taking a look just to be sure there was nothing seriously wrong with the clutch/ transmission. After 1.5 hours a different gentleman told I was all set, no explanation, no followup. I left without an explanation (my own fault but after 1.5 hrs and poor customer service I was frustrated and wanted to leave). After my wife took our car on a longer drive, she complained that the car "chugged" along as if driving a manual and the clutch was slipping. We had a different Ford dealer inspect the car only to find that there was a serious clutch issue and needed major repair (warranty work thankfully). I am completely disappointed with the service of Ford of Franklin and hope their new construction includes a re-train of their staff, follow-up, communication, and listening skills. Our car is running much better thanks to the diligence of a different service department. Remember, (as I will), if the service people you interact leaves you feeling a unsatisfied, there's probably a reason and you should be cautious and do your home work, ask around!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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