Darrell Waltrip Honda
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Sold the car I was buying after we had a purchase agreement
Written by 05/30/2016
onWe had concluded a purchase agreement with Hendrick Honda (a partner with Darrell Waltrip) for a car located at Darrell Waltrip on 29 May at 4:30 pm. Hendrick confirmed that the purchase agreement had been finalized with DW Honda, and was making arrangements for getting the car delivered from DW. On the morning of 30 May, I was called by DW Honda and asked if I was still interested in the car. I confirmed that we had a purchase agreement regarding the car via Hendrick. The person on the phone apologized for bothering me and got off the phone. In the afternoon, Hendrick Honda called me and said that DW Honda had sold the car in the morning despite the purchase agreement. They were really upset. We had no recourse. Apparently, DW Honda got someone to pay more for the car and broke off the purchase agreement. Hendrick Honda offered $1k off their internet price for a similar car, but DW Honda didn't even apologize for their misrepresentation and unethical conduct. I would avoid this dealership if you can help it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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darrellwaltrip on 12/02/2016
Dealer Response
I want to apologize for your experience. Even though wed like to think we never make mistakes, to be honest, sometimes mistakes do happen. Its what happens after the mistake that sets us apart from other dealers. We hope we can work towards re-earning your trust as a customer in the future. Please give me a call directly at your convenience - Molly Harris Customer Relations 615-599-6244
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