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Chrysler Dodge Jeep Ram of Franklin Sales Reviews

  • 1124 Murfreesboro Rd
  • Franklin, TN 37064 (map)
  • (888) 475-5481
  • Chat with Dealer
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Sales Rating Treated just like family Written by hstnastrs22 on 09/24/14 11:42:43 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

This dealer matched a price from another dealer and even made me pay less. They treated me like family from the time I walked and still do. I had to leave to get something and they remained patient the entire time. They made sure I walked away with what I needed and I only paid what I wanted to pay....
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Dealer Response

Hello- I am ecstatic to hear that you had a great time with us at Chrysler Jeep Dodge Ram of Franklin. We are happy to price match and in your case, beat the original cost! If you have any questions or concerns, know that you are always welcome here. Thanks ... Read more

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Sales Rating Southern Hospitality Written by blindstrom82 on 09/19/14 09:56:47 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

Best customer service I've ever received anywhere!!! A couple months ago I drove from Wisconsin down to Franklin, TN for a wedding. Once in TN my Jeep started making a loud noise. This was on a Friday, wedding was Saturday, planned to drive back to WI Sunday. Concerned about the long drive back ...
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Dealer Response

Brett--We responded to your review on cars.com, and Google+ as well, but we wanted to make sure you saw it. Thank you for taking the time to leave multiple reviews, and we're happy to hear we could help you at your time away from home. If you're interested in ... Read more

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Sales Rating Be careful of their promises Written by david4434 on 06/16/14 09:07:18 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I have to admit I could have walked away but didn't. My instincts were flashing red to walk away during the negotiation but I'm a loyal Jeep owner and was fixed on getting a new vehicle. I've owned 6 Jeeps in various models and love the brand. I knew what model, color and extras I wanted before I wa...
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Dealer Response

Hi David- I truly appreciate you taking the time to share your feedback about your experience. Thank you for your compliment about our sales team, but I apologize for the series of occurrences that led to this review. I would like the opportunity to make this ... Read more

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Sales Rating Misrepresentation Written by GregS21 on 04/24/14 11:58:10 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased what was presented as a 2012 Jeep Grand Cherokee Overland Summit April 2014. About a week after purchasing the vehicle I discovered that the vehicle did not include the additional Summit package. Without the Summit package the vehicle is worth thousands less than expected. The dealership...
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Dealer Response

Hi Greg-We'd like to resolve this issue as soon as possible. Please contact our GM, Martin Herr at 615-794-5000 or mherr@cdjrfranklin.com.

All Comments (1)
Sales Rating SRT8 Purchase Written by SRT8GUY59 on 11/07/13 07:59:29 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Purchased a 2014 Challenger SRT8 Core from Franklin Dodge yesterday. (11/6/2013) The experience was a good one and the Salesperson, Steve P. was a pleasure to deal with. After test driving the car, the negotiation process took less than ten minutes. They gave me a good price on the new car (based on...
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