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Chrysler Dodge Jeep Ram of Franklin Sales Reviews

  • 1124 Murfreesboro Rd
  • Franklin, TN 37064 (map)
  • (888) 475-5481
  • Chat with Dealer
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Sales Rating Southern Hospitality Written by blindstrom82 on 09/19/14 09:56:47 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

Best customer service I've ever received anywhere!!! A couple months ago I drove from Wisconsin down to Franklin, TN for a wedding. Once in TN my Jeep started making a loud noise. This was on a Friday, wedding was Saturday, planned to drive back to WI Sunday. Concerned about the long drive back ...
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Sales Rating Be careful of their promises Written by david4434 on 06/16/14 09:07:18 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I have to admit I could have walked away but didn't. My instincts were flashing red to walk away during the negotiation but I'm a loyal Jeep owner and was fixed on getting a new vehicle. I've owned 6 Jeeps in various models and love the brand. I knew what model, color and extras I wanted before I wa...
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Dealer Response

Hi David- I truly appreciate you taking the time to share your feedback about your experience. Thank you for your compliment about our sales team, but I apologize for the series of occurrences that led to this review. I would like the opportunity to make this ... Read more

All Comments (1)
Sales Rating Misrepresentation Written by GregS21 on 04/24/14 11:58:10 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased what was presented as a 2012 Jeep Grand Cherokee Overland Summit April 2014. About a week after purchasing the vehicle I discovered that the vehicle did not include the additional Summit package. Without the Summit package the vehicle is worth thousands less than expected. The dealership...
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Dealer Response

Hi Greg-We'd like to resolve this issue as soon as possible. Please contact our GM, Martin Herr at 615-794-5000 or mherr@cdjrfranklin.com.

All Comments (1)
Sales Rating SRT8 Purchase Written by SRT8GUY59 on 11/07/13 07:59:29 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Purchased a 2014 Challenger SRT8 Core from Franklin Dodge yesterday. (11/6/2013) The experience was a good one and the Salesperson, Steve P. was a pleasure to deal with. After test driving the car, the negotiation process took less than ten minutes. They gave me a good price on the new car (based on...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Good experience Written by atraveler on 06/02/12 09:33:06 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I had a good experience with sales, management, and F&I. They made every effort to make things go as smoothly as possible an I asked for and received some things they were not planning on giving. Thanks to Tuan and his manager, Jeff, I think, for a good experience.
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