Alexander Automotive of Downtown Franklin

by zaneellis on 10/28/2015

My experience in buying the 2007 Ford F150 at Alexander has been nothing short of awful. The salesperson I dealt with did not do the math correctly on the deal sheet that I took to the bank for the loan. Not only did he not catch it, but the finance manager did not catch it when I came to pick up the truck and finish up the purchase. I thought it seemed off while I was at the bank, I called the salesman, and he confirmed that the math was correct and that I only needed to bring the money that was listed on the deal sheet. Come to find out, he was $1,000 off in his math. So, the sales manager called me asking for an extra $1,000 because of THEIR mistake. He gave me a choice to pay it or bring the truck back before they would register it. After this was finally settled, the truck has had problem after problem. I have never had a vehicle with this many major issues in my life. The service department fixed several issues, but I never received any sort of break on price on any of these. One month after I purchased this truck, the wheel bearings went bad on BOTH sides. The transmission cracked and leaked fluid, the driveshaft broke, the starter went out and had to be replaced, and now it is at yet another garage and the mechanic is not sure what is wrong with it. This truck is a complete lemon. I am over $2,000 into repairs on this truck that I purchased with 55k miles and I have still not owned it for even 1 year. I wouldn't buy another vehicle from Alexander if they were the last place on earth.

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