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Struggle to get trade in vehicle paid off

Written by dougbro2009 on 08/30/12 08:30:38 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

The beginning of July 2012 I purchased a KIA Optima fro JT Kia in Columbia South Carolina. The sales person was great and we had a very good experience negotiating the deal. We were so happy with the sales person that two weeks later we went back and purchased a KIA Soul for my wife. While negotiating the Optima deal I was told that my trade in would be paid off in 3 weeks. On July 22 I phoned the finance manager at JT KIA to find out when the trade would be paid off, I was told that the check was being mailed out on the 25th. I contacted Hyundai and notified them that he check was due to mail on the 25th. I am in the process of refinancing my house and on August the 7th I found out from my mortgage company that a late payment from Hyundai showed up on my credit. I phoned Hyundai and the account had not been settled. I phoned JT Kia and asked to speak to a manager, none were available so I left a message to be called back as soon as possible. The next day I had not received any calls so I tried on 5 occasions to get in contact with the finance manager who did the deal, with no luck. I eventually drove to the dealership to see him and after waiting 45 minutes he told me that there was a mix up and the check had actually been sent overnight on the 6th of August. He told me that he would phone me the next morning at 9:30 and they would stop the check and make an electronic payment to resolve this issue. On August the 9th after receiving no calls, I was able to get hold of the finance manger late afternoon and he told me that that payment on the 6th had not been sent overnight as Hyundai won’t accept overnight payments and his general manger was not available to do the electronic payment. I phoned Hyundai and they told me that overnight payments are accepted. On the 10th of August I went back to the dealership and after much complaining a general manager checked into the payment and told me that the check was only sent out on the 8th of August, they then got me in contact with another finance manager who said he had gone online and paid the account in full. After selling the vehicle I was trying to cancel the GAP insurance policy and on August the 29th the Hyundai dealership phoned to tell me that they had to send the refund to Hyundai because the account had not been settled. It has taken almost 2 months, numerous calls to Kia and to Hyundai to get the trade in paid off. My credit took a hit which prevented me from refinancing my house and I was lied to several times by JT KIA. The after sale service I have received from this dealership has been nonexistent and I would definitely recommend purchasing from another dealership.


Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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