This past weekend I went truck shopping. Before I actually went to any dealerships, I did some research on both the Toyota and Ford makes and models. I had just left the Toyota dealership when a friend suggested that we check out the Ford dealership. When we arrived, of course we were approched by a "New/ in trainning" sales man, who of course was nice because he had no clue what he was doing. After finding a make and a model that I liked, I was then introduced to the finance guy. After painfully agreeing to a price and listening to him whine the whole time about losing money on an agreed upon price (which come to find out that the agreed price was still way over average) the finance guy continued to flant his experience in the business and his superiority of his position. My friend almost got to the point were he was going to tell the finance guy that it would be better if we just left. In my mind I had decided that it would be best not to make this expensive decision in the hour that I was their and ultimatley a decision that I would have to live with for the next couple of years. I told the finance guy that I would like to do this and upon hearing my response he seemed to get very angy and/or aggressive with the whole situation and was trying to make me feel bad if I did not buy that vehicle that day. All in all it was an experience for me that reminded me that some adults still act like kids and employees reflect the image of the companies products, and this very reason could be why Ford has been struggling to keep its market position in the last 4-5 years.
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