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Butler Chrysler Dodge Jeep Ram Sales Reviews

  • 1555 Salem Rd
  • Beaufort, SC 29902 (map)
  • (888) 387-0082
  • Chat with Dealer
Sales Rating:

Sold me a manufacture buy back, and denied knowing it.

Written by aircray212 on 11/01/11 10:21:17 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased a Mercedes ml500 from the dealership in nov of 2010. I found out less than 1 year later the vehicle was a lemon, and Mercedes had just purchased the vehicle back. I contacted the dealership multiple times by phone, and received no return phone calls, it was not until I faxed a letter, and contacted a lawyer that Tim Stewart the GM contacted me back. He seemed willing to listen until he spoke with his lawyers, he said he had done nothing wrong. he seems to think that because the vehicle was used he didn’t have to disclose it was a lemon, but the SC law was very clear on manufacturer buy backs, and it was never disclosed. I found a great lawyer to help me, but the dealership end up buying the Mercedes for what was owed, if I purchased another vehicle. the car was worth about 8K less because it was a lemon, and needed more than thousands in repairs. though I did not want to give this dealership a penny more of my money, I traded the vehicle in to get the lemon off my hand. Tim Stewart is [violative content deleted], and I would suggest doing business at an honest dealership, they offer nothing the larger Chrysler jeep dodge location don’t.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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