4 Runner PurchaseWritten by bbacher on 08/31/11 07:55:35 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I purchased a 2011 4-Runner from Ralph Hayes Toyota last week. I could not have asked for a better car-buying experience. Tim Willis and Don Evans worked diligently to get me the car I wanted, fitted exactly the way I wanted it. In a nutshell: I researched everything to death...I sat down...stated what I hoped to pay for the 4-Runner and what I hoped to get for my trade...and they came back with a better deal. The price was what I hoped to pay and I got much more for my trade-in than expected. Jeff, the finance manager, was also a pleasure to work with. Despite the fact that they were closing shop for the night when I finished with paperwork, Tim Willis took the time to help me pair my phone to the car's blue tooth and explain how a few things worked in the car. A couple of days later I returned to have an installation done. Tim Willis and Don Evans saw me shopping for some accessories while I waited. They both treated me like a 5-star customer...and let's just say that Don made sure the price was right on my accessories. I have been a regular service customer of Ralph Hayes Toyota (routine service and emergencies) since I bought my last vehicle there in 2002. Johnny Johnson, the shop manager, has taken care of it since then. I have always felt as though he has bent over backwards to be helpful, honest and fair. I look forward to many more years of helpful service from him...and I look forward to seeing the look on his face when he sees that I FINALLY got rid of the old Sienna! Thanks Don, Tim, Johnny, and Jeff for making me feel like I am your only customer! I also appreciated the prompt Thank You card and the follow up call from Tim. If I was forced to come up with complaints, it would be that they weren't giving the 4-Runner away, that Johnny doesn't work out of my garage at home, and that Tim and Don didn't give me any opportunity to haggle. Like most people buying a new car, I went in prepared to haggle. Thanks for robbing me of that experience Ralph Hayes Toyota! Keep up the great work! Sincerely, Bryan Bacher, Anderson, SC
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