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Mercedes-Benz of Warwick Sales Reviews

  • 1557 Bald Hill Rd
  • Warwick, RI 02886 (map)
  • Chat with Dealer
Sales Rating:

This is a Mercedes Dealer??? Uncaring, disorganized

Written by mr2mack on 11/12/11 06:52:41 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

My wife and I came here to purchase a GL550. We actually scheduled a time to meet on Saturday. We drove 2 hours to this dealer. Even with an appointment the purchase took over 5 1/2 hours with 2 toddler running around. All we did is wait. First we waited for them for over an hour to decide what our trades were worth. Then we waited for the loan office to run credit, another half hour (our bank had already closed because they were so slow). Then we waited another hour for a finance person to become available. If that wasn’t enough when we finished with the finance person they figured out the car was not prepped. Add another 2 hours. The salesman actually tried to make us feel bad that they held the car (on deposit) for 2 weeks. Even though we tried to get there a week earlier. When they finally drove the car over to us for delivery it had no gas, no plate and no headphones for the entertainment system. We were told they could have headphones and remotes for us on Monday though. Really? We’re 2 hours away! After some butt chewing they scrounged up hardware but still couldn't figure out how to make it work. How's customer supposed to do it if they can't? This is a $90k car. This stuff should have been ready tested and working when we got there. We did have an appointment after all. This is a luxury car dealer I shouldn’t these guys be bending over backwards for me? Nope, not here. Instead I felt like I was bending over. These guys need to do some benchmarking at local Paul Masse Chevy. That was actually a pleasurable experience! All I can say about this place is STAY AWAY! These guys are not qualified to sell luxury cars. Oh and buy the way all the dealers in that little area are under the same lousy management! This area actually at includes a BMW, Lexus, Audi, Porsche and Bentley Dealer. Michael Montri should loose his job over our experience! We left angry upset disappointed and feeling like we wasted $90k. This was not at all a luxury buying experience instead it was rather frustrating, irritating and insulting. I am actually disgusted by these people!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Yes

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