Otto's BMW Service Reviews
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Otto's BMW Service Reviews

  • 1275 Wilmington Pike
  • West Chester, PA 19382 (map)
  • (877) 884-0233
  • Chat with Dealer
  • Awarded in 2014, 2015

Service Reviews

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Service Rating Service is more about making money for Otto's By chris2007 on 07/01/16 09:04:47 AM PDT
Recommend this dealer? No

We bought the car from Otto's and have been using their service. In the last couple of years, every time we brought the car in for maintenance services, we somehow always ended up with $1K charge or higher. They managed to always find something wrong with the car that cost hundreds of dollars additi...
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Service Rating Best Services at a dealership By CWfang001 on 01/07/16 12:20:31 PM PST
Recommend this dealer? Yes

I had my car in for a routine service, the service manager Brian Pinkton was very professional, he exceeded my expectations, and I had the best experience with Otto's BMW!
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Service Rating Always outstanding, highly recommend By Mekanik3 on 11/25/15 01:05:23 AM PST
Recommend this dealer? Yes

We've always had an excellent experience at Otto's and highly recommend them for purchase as well as service. Our most recent visit was for a recommended oil change, and the work was done timely. Our vehicle was returned to us looking new, cleaned inside and out (vacuumed inside and the wheels wer...
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Service Rating Technology training By nw4 on 12/23/14 06:42:13 PM PST
Recommend this dealer? Yes

After purchasing a car from Otto's(btw - sales experience was exceptional from start to finish) I was provided with an hour long technology training session. The electronics from engine and car set-up to inside monitoring along with comfort settings on my new car are very complex. BMW and specific...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Excellent Service!!! By hurlnut on 02/27/14 07:20:40 AM PST
Recommend this dealer? Yes

We purchased a used 750i from Otto's BMW and have only had serviced there. Their service department is knowledgeable, courteous and accommodating. If I cannot wait for my vehicle, a rental was always waiting. I highly recommend both the service and sales department. Their staff is top notch all arou...
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