Otto's BMW Sales Reviews
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Otto's BMW Sales Reviews

  • 1275 Wilmington Pike
  • West Chester, PA 19382 (map)
  • (877) 884-0233
  • Chat with Dealer
  • Awarded in 2014, 2015

Sales Reviews

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Sales Rating New 2016 X1 Written by RichWhitefish on 01/17/16 09:13:40 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have done business with Otto's for 10+ years and have always had a positive experience; both in the sales cycle and for maintenance. Just purchased the new 2016 X1 (ordered from the factory) and came in as expected (time, options, etc...). They take the time to go over the new and unique feature...
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Sales Rating Prompt, efficient, and fair. Written by dmaugle on 11/30/15 04:48:39 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I took my car in for service and while it was in I asked them to provide a trade value against a significantly newer version of the same vehicle. Got a very prompt reply late on a Saturday and had an e-mailed quote in hand by close of business. Worked on a deal with Justice Mogano during the midda...
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Sales Rating BEWARE !! AVOID IF POSSIBLE Written by Bimmerguy9 on 10/24/15 02:59:05 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Horrible experience. Tried to pull what seemed to be a Bait and Switch. When I tried to complain to management they were unresponsive. Please look at all of their reviews not just on this website. Many complaints, I also would encourage any to call BMW of North America and ask them about complaints ...
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Dealer Response

"Quite simply, there was no "bait and switch". You worked with two separate Client Advisors on 2 different vehicles. You mentioned that you were waiting to hear from other dealers so that you could make a knowledgeable decision. You also mentioned that you wan... Read more

All Comments (2)
Sales Rating 2015 335i XDrive Written by Carlmars on 09/23/15 07:42:10 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My experience leasing a new 335i XDrive was quick and painless, all due to my salesperson, Justice Mogano. My family has purchased BMWs through Jusitce at Otto's BMW for years and every experience is better than the last. He will get you the absolute best deal possible and lay out every option avail...
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Sales Rating 2015 BMW 5 series - Encore/Genius Bar service Written by 60orealla on 09/23/15 07:00:29 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I appreciate Otto's BMW helpful tips and features from encore/Genius Bar personnel. I wish Otto's BMW had this encore /Genius bar service 3 yrs ago since I spent countless hours reading and learning various feature on my own! I would like to see this continued Genius Bar type service in the futu...
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