My car's hood won't open. It cost me $400+ to just replace the two latches of the hood at this Otto's BMW!! I searched the two latches that they replaced on-line and the price is $100. And they charged $200 for the parts! They spent most of the service time getting the parts from another dealership (or shop) and charged $200+ for the labor for less than an hour actually working on the car! The most outrageous part is when I was told the insane price and wanted to leave for other options, I was told the hood won't close since they opened it and won't let me drive it away. They essentially force you to pay for service there! I can't believe this is how they treat their customers! I couldn't even talk to a manager since 'it is holiday'. I would never ever recommend someone to go to this place!
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