Wow! Talk about being comfortable and relaxed during what is, many times, a very stressful experience.
From the moment my husband walked on the lot, there was no one hawking over us. We were greeted and asked what we were interested in looking at. We originally went to look at a 2010 Equinox. Because we didn't specify the year, we were escorted toward the 2011s. All the 2010s were gone. The crossovers were really beautiful. We decided to test drive one of the first 2011s we saw . Again, the staff made us feel at ease. We liked the car immensely. After some small talk, we entered the showroom to talk price. Our salesperson, Bonnie, was very straightforward with us as were we. We wanted a price with everything listed (tax, tags, transfers, etc.). Not only was she able to do this right away, she didn't have to confer with 4 or 5 "managers". Three days later, we drove home in our brand new 2011 Equinox!