Late July 2013, we started looking for a SUV or minivan. We used many internet sites and decided on a minivan. We picked one and the review said to also consider x, y, and Dodge Grand Caravan. Reviews suggested that the Caravan TCC Rating was a go Safety was 9 out of 10 and Features were 10 out of 10. Safety is a big driver for my family and the review said It's not quite the safest minivan in the segment, but the Dodge Grand Caravan earns excellent scores from both reporting crash-test agencies. There was only one with a better safety rating and the Base MSRP was significantly higher. We stopped at the dealership on a Monday evening and were greeted by Bonnie F who asked if she could help us. She showed us a Caravan SXT and gave us a good price. We went home and did some more research. We called the next day and said we would stop by for a test drive that evening. That evening we found out that the vehicle had been sold a few hours earlier. Bonnie had left a message on our home phone but we had not been home. Bonnie and the dealership manager work with us and asked for some time to find a similar SXT for the same price. Based on our research, it was a great price so we could wait a short time. The next day we received a call that they had found a SXT but it was not 100% match but the price would be the same (we traded window shade for SIRIUS). We took it for a drive, only 44 miles on it, and bought on Friday. The salesperson and dealership did a great job for us. We did not ask them to look for another vehicle; they asked us if they could have some time to find another vehicle. That is customer service.
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