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Zimmerman Enterprises Sales Reviews

  • 1301 Market St
  • Sunbury, PA 17801 (map)
  • (855) 574-5238
  • Chat with Dealer
Sales Rating:

Sales review 2013 Caravan SXT

Written by LOC7836 on 08/23/13 05:32:11 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Late July 2013, we started looking for a SUV or minivan. We used many internet sites and decided on a minivan. We picked one and the review said to also consider x, y, and Dodge Grand Caravan. Reviews suggested that the Caravan TCC Rating was a go Safety was 9 out of 10 and Features were 10 out of 10. Safety is a big driver for my family and the review said “It's not quite the safest minivan in the segment, but the Dodge Grand Caravan earns excellent scores from both reporting crash-test agencies.” There was only one with a better safety rating and the Base MSRP was significantly higher. We stopped at the dealership on a Monday evening and were greeted by Bonnie F who asked if she could help us. She showed us a Caravan SXT and gave us a good price. We went home and did some more research. We called the next day and said we would stop by for a test drive that evening. That evening we found out that the vehicle had been sold a few hours earlier. Bonnie had left a message on our home phone but we had not been home. Bonnie and the dealership manager work with us and asked for some time to find a similar SXT for the same price. Based on our research, it was a great price so we could wait a short time. The next day we received a call that they had found a SXT but it was not 100% match but the price would be the same (we traded window shade for SIRIUS). We took it for a drive, only 44 miles on it, and bought on Friday. The salesperson and dealership did a great job for us. We did not ask them to look for another vehicle; they asked us if they could have some time to find another vehicle. That is customer service.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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