Tom Masano Ford Lincoln Sales Reviews Dealerships
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Tom Masano Ford Lincoln Sales Reviews

  • 1600 Lancaster Ave
  • Reading, PA 19607 (map)
  • Chat with Dealer
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Sales Reviews

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Sales Rating Worst cay buying experience ever Written by ron6229 on 12/23/13 06:54:28 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Iíve been looking for months for a low mileage fully loaded MKZ in smokestone metallic with a camel interior. Tom Masano Ford advertised one and I was the first to call and leave a deposit on it. I also filled out a credit application online to assist the sale. I live 158 miles away in Southern Mary...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Worst Customer Service ever! Written by atm120 on 02/02/13 10:10:32 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Salesperson Randall K. had no idea what was or was not included in the vehicle I had purchased and lied through his teeth to make a quick sale. Went on for weeks to get my issue corrected. I definitely would not recommend anyone to purchase a vehicle from this establishment, they will only end up [n...
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Sales Rating Used Car Buyers Are Second Class Citizens at Tom Masano Written by momma2many on 02/18/10 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We recently found the perfect make and model online at Tom Masano. We went in that same day to just take a quick look, chat with a salesman and planned on coming back later in the week when we had more time. After leaving three unreturned messages to the original salesman to set up an appointment,...
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Sales Rating Exceptional Buying Experience Written by go2green on 06/23/09 12:00:00 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Internet Manager Randy Kershner was great at communicating prior to our visit to the dealership. He let us know what to expect. The only surprises were good ones. They had the car I wanted and at a real competative price. Randy is very personable. Business Manager Sean Doyle and Randy were both...
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