#1 Cochran Buick GMC of Robinson
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Inspection and Headlight Recall Work
Written by 07/23/2016
onI brought my car in for an inspection and a headlight recall. When I made the appointment I requested the car be done by 12:30 so I could pick it up during my lunch hour. I dropped the car off the night before and also wrote a note on the envelope that I needed the car back by 12:30. At 11 AM I hadn't received any call so I called and they said the car hadn't even been started yet. The car was finally finished at 4 PM and I picked it up around 5 PM which required me to leave work early and deal with a bunch of traffic. The bill was $900 for the inspection and a brake change which is extremely high for this amount of work. While driving out of the parking lot I noticed that only the emission sticker had been updated to 2017 while the inspection sticker was still 2016. I turned around and drove back and they told me that I would have to come back another day to get the inspection sticker.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No