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O'Reilly Buick GMC Sales Reviews

  • 3960 West Chester Pike
  • Newtown Square, PA 19073 (map)
  • Chat with Dealer
Sales Rating:

Buyer Beware

Written by phillybill on 04/29/08 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I leased a 2008 GMC Acadia on 02/28/08. We made the deal several days earlier on an Acadia SLT1 with the options I wanted and the price I wanted in Carbon Black. Before I took delivery I asked the salesman John McLaughlin to see if he could locate one with the same option in Red Jewel and if not get the Carbon Black. 2 days later I contacted them and they told me that the could not find one in red with the exact same features and the Black one was no longer available. They found me a replacement that was more expensive so naturally my payment went up. I took delivery on the replacement on 02/28/08 and it has had nothing but problems ever since. It has been in the shop for 3 days for a check engine light that they said was nothing but a glitch. My other problem has been extremely poor gas mileage 7.2 MPG city. They said they tested that and got 16.6. Their test was no conducted in my presence and I suspect that they put highway miles on it to up the MPG reading on the DIC. Not having any luck with the service dept I turned to the salesman because after all he did sell me a 40,000 car and I had assumed that he would care that it was not running right or that I was not satisfied. I could not have been more wrong. He snapped at me and said, what do you want me to do about it. He told me I need to speak to a manager even though his title is internet sales manager, he said he could not help me. I asked to be transferred to a manager and he told me to hang up and call back. I said i would prefer if he transferred me and he began yelling at me again and hung up on me. I called the manager and told him then I called sales man back to tell him how rude it was to hand up on me and he began yelling at me in a threatening manner and finished by shouting an VERY obscene profanity before hanging up again. I am trying to work with the manager to get this matter resolved but I feel that I should warn prospective buyers that this internet sales manager John McLaughlin is a time bomb who seems unstable and clearly cares nothing about post sale satisfaction. Avoid Mr McLaughlin at all costs. If you choose to go to this dealer I would reccomend another salesperson. The managers have been nice so far through this problem but I am still shocked at how I was treated by Mr Mclaughlin and the fact that he is still employed there after such behavior.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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