Montgomeryville Acura
Customer Reviews of Montgomeryville Acura
Terrible Experience
byon 01/20/2021
If I could give 0 stars I would. I bought 2 MDX's from them back in 2006. I went to the dealership this past Saturday. I didn't realize until I walked up to the door that it was by appointment only. My wife and I walked in and asked a sales person might be available. We don't live far so we could come back. The sales rep was so annoyed, he walked over to a co-worker and we heard him say "These people are unbelievable." The sad part is were are buying TWO vehicles again. Anyway, we had our choices narrowed down to the MDX or Infiniti QX60 which we currently own two of. Their customer service has slipped dramatically. I would never suggest this dealership to anyone!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Excellent service, super polite and quick!
byon 09/27/2019
Had the pleasure of purchasing a used car from James and Garret. Great service, no high pressure tactics, it was nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Montgomeryville Acura Excellence
byon 08/22/2019
I had another outstanding experience dealing with the good folks at Montgomeryville Acura in general, and Pete @ service in particular. Pete did an excellent job of explaining the work and communicating to me through the entire service process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great
byon 08/06/2019
Christopher Diapola made me and my husband welcome as soon as we walked into the dealer. Chris was friendly and was able to show me the car I requested to test drive. Chris has excellent communication skills which made my experience that much easier. He answered all my concerns and questions I had about the car and it made my decision that much easier. I really would recommend Montgomeryville Acura and ask for Christopher. Thank you Chris!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Montgomeryville Acura
byon 07/29/2019
Nothing to say but fantastic from start to finish with Montgomeryville Acura. Honest, straightforward, and impeccable support through the entire process. Tom Massi is one of the absolute best salesperson we have ever dealt with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Enjoyable Purchase
byon 10/03/2017
Enjoyed my purchase of a 2017 Acura MDX from Montgomeryville Acura, thanks to the honesty and professionalism of salesman Robert Marchese. Highly recommend.......
Excellent honest place to purchase Acura!
byon 09/12/2017
We had excellent experience test driving and purchasing a used Acura from Montgomery Acura! Working with Tom was fantastic. He spent a lot of time teaching us about the car and allowing us to test drive. They provided us very fair price, excellent car, and they treated us with honesty and respect. I would highly recommend this place.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Happy customer
byon 05/15/2015
I was very happy with my purchase of a used car. David Cha was very patient and informative in a non-pressure kind of way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
very disappointed
byon 03/31/2014
On November 18, 2013 I purchased a car from Daren T of Montgomeryville Acura, in Montgomeryville, PA going against my better judgement. The opportunity to purchase this vehicle appeared to be a good deal at first, but after much deliberation I realized that it was much more of a nightmare. That night I leased a 2014 RLX and was able to drive it off the lot, however once I reached my destination I noticed that my CD case holding over a hundred cds was missing. I called the dealership and apparently they claimed that I had not left the cd case at the dealersip, which I highly doubt....and that was only the beginning. While I waited patientlly for the dealership to prepare my registration and tags, I had temporary tags that were scheduled to expire on December 18, 2013. I waited for several weeks and still had not received my plates and registration. After contacting the dealership I was told if I received any tickets during this time, that they were happy to reimburse me. Of course to get to work and maintain my livelihood I was forced to contuinue driving in NYC without the proper documentation, with that I was stopped 4 times by police. After explaining the situation to law enforcement they were gratious enough not to give me a ticket because I had the proper paperwork which proved that I owned the car and also explained that I was waiting for my plates and registration. I emailed the dealership numerous times (to keep a papertrail that I contacted them) and to no avail. To my dismay it took them nearly 3 months for my registration and plates to come in the mail, which is simply unaccapetable. To add insult to injury they weren't the plates I requested. A very basic dealership transaction of trading in my car for a new car and having my custom plates transferred over as well, had turned into a disaster. The paperwork I completed was never submitted and in turn I was sent plates that I did not want. After contacting the dealership again both via telephone and email, they had to start the process all over again which took also another month in which this what I deemed "simple process" took approximately 4 months. Within those 4 months of frustration and anger I managed to accrue $300.00 in tickets and fines and my car was towed in which I was forced to cough up an additional $200.00 When I contacted the dealership regarding ticket reimbursement due to their oversight (as promised when I purchased the vehicle) they refused to cover the ticket costs and deemed themselves not responsible. This entire experience has been a nightmare. I should have leased my vehicle locally as originally planned of which I could have worked with a more efficient and reputable dealership that prizes customer service as their top priority. However, I took a chance on a dishonest dealership that lacks professionalism and does not value their customers. I will never do business with this dealership again and intend to inform people of my very negative experience doing business with them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Lack of integrity
byon 01/28/2011
MOntgomeryville Acura used me After I accepted there offer on a 2000 Acura Tl and sold the vehicle to another customer at a higher price, I accepted the offer before the other customer even went for a test drive, they lack class and are the "typical posterchild" of a dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Best Overall Car Buying Experience
byon 01/28/2008
From beginning to end the experience was pleasant, professional and hassle free Courteous , knowledgeable staff Comfortable atmosphere Easy access, plenty of parking paperwork process moved quickly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
one of the worst experiences
byon 12/30/2007
-very aggressive selling -very rude staff -not a wide selection of vehicles -made my experience very uncomfortable from the beginning -did not even want to shake hands after the negotiation didn't go well. -[violative content deleted] sales people (associate and manager) -never will go back and will definitely not recommend to anyone
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments