Fiore Volkswagen

by Mukesht on 03/31/2018

I was given a final out of the door price and interest percentage for a car I was interested over the phone. I was happy with the deal and decided to make the 110 mile journey to the dealership. And when I was about to sign my delivery papers, I was shocked to see the price of the car bumped by 1000$ and interest rate by an additional 1% (accruing to a total of 2000$ more than agreed price). When asked about it, the managers simply said that there was 'miscommunication' and the best that they can do for the trouble is add a 100$ sheetz gas card. After more negotiations, we were able to agree on a final price (1500$ more accrued than what we agreed on ). After paying the down payment I went to look at the car. I drove a passat until early this year and didnt want a test drive and I trusted that a new car will be new (My second mistake of the day). I was shocked to see the car bumper full of scratches and scratches along side door. After pointing out, half the scratches were patched from bumper but still the patch up work was clearly visible and half the scratches remained as is. And I couldn't take no more and cancelled the deal. Sales people were kind enough to drop me back to the train station (my only positive from the hiatus). But the kind of cold, brutal arguments from one of the managers was downright appalling and a prime of example of how NOT to treat customers.

Read more

by cenzoa on 11/09/2008

I thought I was dealing with a reputable dealership. Found the 4runner I wanted, and was sure I could make a good deal. Salesman was polite, but I almost had the feeling he didn't want to sell me the car. It was a hassle getting a fair price for my trade in. It was as if they didn't realize the market had changed. I settled for a higher price than I would have liked, but I was tired of searching for a new car. Agreed upon a 5.9% APR. I was too trusting and didn't look over the paperwork well enough. The next day, after looking over paperwork, I realized they changed the APR on the loan to 6.69%. They never said one word. I called "Tom" the finance manager and left a message. I received no phone call back. I emailed the salesperson and was informed that he forwarded my email to "tom." Several weeks have passed, and I have heard nothing. We all know we should never sign papers without looking over them thoroughly. I guess I trusted these guys too much. Never again! Good customer service mandates that you return phone calls, even if you think you'll have to listen to a customer complain, or you have to diplomatically tell a customer he's been deceived and shouldn't have been so trusting. Their actions after the sale cause me to believe they are not a reputable dealership. Also makes me question any assurances I received that the vehicle I bought was a good vehicle. Did I buy a piece of junk?

Read more