Wonderful Experience at Carousel ToyotaWritten by smdamia on 08/28/12 11:38:40 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
My husband and I bought a Toyota Sienna from Jim Dougherty at Carousel Toyota a few weeks ago. We had originally intended to just look, take a test drive and weigh our options on some different brands/models. We had put this off for a while and one of the reasons is because our car buying experiences have typically consisted of a sales associate pressuring and hounding us. This is exactly the opposite of what happened at Carousel. From the very start, Jim was very down to earth, gave us the keys to a Toyota Sienna for a test-drive and stepped back so we could decide if we liked it. It turns out we loved it and felt that it would be a very practical car for our family. Jim sat down with us, went over our options and had everything laid out in front of him. I have to say, although quiet, Jim is really funny. Even the negotiating process was pleasant. What really impressed us though, was how Jim acted AFTER the sale. It was obvious his number one goal was for us to be completely happy and satified with our new purchase. He spent a good deal of time going over all of the bells and whistles and patiently answering our questions. He even called to follow up to see how we liked our new Sienna. We could not be happier with our experience with Jim - we kind of missed him when we left:)
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