The service people are polite, but to get hold of them impossible. They are also layers, several times I've tried to get a Lexus car for a loaner, they always get me a Toyota , I asked them why is the other people getting a Lexus loaners ? Can I do the reservation ? , they said that they don't do the reservation , it's on the first come - first serve base. OK, so I cam 7:45 am (the service open at 8:00 am) I was second in line , up front was about dozen of Lexus loaner car are parked , so , when it was my turn to get the paperwork done to get the car, the service guy handing me keys from Toyota Camry , I have nothing against Camry , but I'm driving $55K Lexus, so asked him : "what about those rentals outside ? " "those are reserved " replied the service guy . So can you believe it ? ? ? Last night they talked me they dont do the reservations , and now there're reserved ?????? Well all this not to mention that there was a little electrical problem with my car , there had my car few time , problem was not solved , twice they talked me that they replaced the battery , I trust it first time , second time I mark the battery on the side with wite-out , and when the guy talked me that they replaced the battery again , I showed him the mark , on witch he replied : it's an old cover that pissed me off , I showed him that the battery douse not have the cover , plus when you replacing the battery , the radio station got reset it also , that didn't happened , I've try to fight that with there service manager , he just ignored everything I said . So it's up to you people , my advise to you do not believe a word they're saying to you , dont let them screw you !
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