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Thompson Lexus Service Reviews

  • 50 W Swamp Rd
  • Doylestown, PA 18901 (map)
  • Chat with Dealer
Service Rating:

don’t let them screw you !

Written by shevchuk on 07/26/07 12:00:00 AM PDT
Recommend this dealer? No

The service people are polite, but to get hold of them impossible. They are also layers, several times I've tried to get a Lexus car for a loaner, they always get me a Toyota , I asked them why is the other people getting a Lexus loaners ? Can I do the reservation ? , they said that they don't do the reservation , it's on the first come - first serve base. OK, so I cam 7:45 am (the service open at 8:00 am) I was second in line , up front was about dozen of Lexus loaner car are parked , so , when it was my turn to get the paperwork done to get the car, the service guy handing me keys from Toyota Camry , I have nothing against Camry , but I'm driving $55K Lexus, so asked him : "what about those rentals outside ? " "those are reserved " replied the service guy …. So can you believe it ? ? ? Last night they talked me they don’t do the reservations , and now there're reserved ?????? Well all this not to mention that there was a little electrical problem with my car , there had my car few time , problem was not solved , twice they talked me that they replaced the battery , I trust it first time , second time I mark the battery on the side with wite-out , and when the guy talked me that they replaced the battery again , I showed him the mark , on witch he replied : it's an old cover… that pissed me off , I showed him that the battery douse not have the cover , plus when you replacing the battery , the radio station got reset it also , that didn't happened , I've try to fight that with there service manager , he just ignored everything I said . So it's up to you people , my advise to you do not believe a word they're saying to you , don’t let them screw you !


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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