I did my research when looking for a new car, and ended up at C Harper to see a car with an unlisted price. The reason became obvious when they said it was $25k and all those around them were offering the same for $20k-$21k. A few weeks later I called back and told them I'd 'sign today' if they gave me the car for $20,700 'out the door' excluding taxes and 2.9% financing (they had the color I wanted). GM was running a special for 2.9% financing on GM certified cars, so I knew this wouldn't be a problem. They hem-hawed and told me the certification process would cost $2k and I'd have to pay. I told them I'd already talked to a dealer and gotten the real price: $350. They insisted I pay that in addition to my offer so I grudgingly said okay. When I finally get down to sign I find they have everything written for the $20,700 with the certification cost...plus taxes and fees. Remember that the original deal was for 'out the door'. They refused to honor this and simply said 'we don't do that'. Then why did you say you would!? During the process I asked for help with various things that displayed their incompetence. Take satellite radio for instance. I wanted it for my drive home and asked how to set it up. They said I had to wait five days and then call XM. I called XM while I waited and they said I didn't have to wait and the dealership could do it for me. When I asked the two sales reps they replied that they weren't sure how and left it at that. I mean, c'mon, it's their job to find out how and do it if they don't know. Finally, after many requests, I got someone competent there who took care of it in about five minutes. I then hung around playing with it for the rest of my 3 hour wait. A few days later my 'check tire pressure' light came on. I was on my way to pick up my other car at a tire place anyway so I asked them to have a look. They said one tire was just a little off and the computer must be a bit over sensitive, but they also said my tires were bald and needed changed. So how did this pass inspection or GM certification!? Their service team must be as incompetent as their sales. New tires will run $700+ This transaction was one disaster after another, and they constantly worked against me rather than with me. I didn't get the feeling they ever tried to understand anything I said, just tried to argue for their side. If I could go back in time I'd go buy a car elsewhere even at a higher cost. Safe yourself the headache; skip C Harper Ford. They'll change the deal at the last minute when they know you're already emotionally vested and not thinking clearly about sunk costs.
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