First, I think that Chris C. is a terrific guy. He is very accommodating and knows his business. I always request him because I trust him. Why the "low" score, well....I had an issue arise and Steve V. got involved. He is a horrible manager. He treated me with absolutely NO respect at all. A person like that should not be in his position. He has no clue what customer service is all about. He is a very arrogant man and I do hope that I never ever have to lay eyes on him again. As for Terry T., the GM, fanatic man also. When I called him about Steve he was apologetic and sympathetic to my concerns. I am not a high maintenance kind of person, but I do expect courtesy especially when having my MB serviced at MB about a warranty issue. As of today, the car still has issues. I have been in twice for the same thing...I don't know what to do at this point? Three times for the same issue seems excessive....agree? Thank you Chris and Terry...just wish Steve was not around your place....I think that I may have to try another MB dealership in the area??!!
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