READ REVIEW OF ROYAL MOORE TOYOTA SCION DEALERSHIP SALES
So we go to the dealership... we look at the cars. My husband decides he wants Tacoma Access Cab. he really decided this on the internet and just went to see if thats what he really wants. It is.
I have decided I want a Rav4 Limited. Based on data, my BIL's Rav4, and now after sitting in it, it fits my plus sized rear end. Victory. But I want to do due diligence and go sit in the CRV, Vue and Rogue.
They do not have what I want on the lot and we are hungry. We give the salesman Eric our numbers and tell him to find the 2 cars. Which on the internet should take what?? 45 minutes with interruption.
So, before we can leave salesman Eric "turnover"s us to his friend who wants us to sit down while we look for just the one we want. Blah blah blah.... smarmy.
We liked Eric, we really did. That is why I gave him my phone number, I expected him to call that night and tell us what was out there and we would tell him which to order for us and we are done with car shopping for another decade. Over. Fini. I gave him clear instructions, I really did! Grey color is a no-go and I would prefer grey inside to beige. Find it Call me.
I assume that since he hasn't called me back in 3 days that I need to look elsewhere. Costco says they have a car program, and I can rent a Rav4 in a "test to own" (hey, Eric didn't mention that!) and I decide to follow up on that.
He hasn't called, its 3 days later and I call the Costco Contact to buy the cars, he says that since we are dealing with Eric, Eric will help us and he, the costco contact, is unwilling to be of assistance.
the CC tells us Eric is to off until Wednesday.
In this process, I am becoming completelty pissed off!!! Why have I wasted Hours of my time going all over the county sitting in cars when I was at a dealership that does a test to own program and it wasn't offered? not even mentioned!!
Why didn't Eric look before close of business for our cars? Tell us he was going to be off till Wed?
The Costco Contact says " do you have to have it today?" I say "no"
"so there's no problem" he says.
I say " hello? we want to buy 2 cars, we have cash, and Eric can't follow a simple set of instructions, or call us back."
What I can't figure out is why I am being roadblocked? Do they not have the car? Want to sell it for more? What??
I say in exasperation " my husbands going to have to handle this"
The guy says to me in the most sarcastic condescending tone "really, thats is the best plan"
omg seriously? in this day and age....
our cars aren't broken, we don't have to buy today and we aint gonna beg them to take our money.
Awkward! Well, they had the best price and we were rude and Eric still treated us the best he could. the dealership made it sound like the Rav4 limited was hard to come by, and it took me till now to get one so maybe they were.
Eric still sat with me for like 2 hours showing me how to set up the phone and gave me a keychain. nice.
I didn't get the exterior color I wanted but with the interior I color I wanted. I ended up with Red. Not really an issue with me.
If you get the tow "prep" package make sure and order the tow hitch - oops! im poor now so I am gonna save and order.
Overall it wasn't as bad as I thought. So I guess, If I am going to dis them in print i better take some of it back in print too. Better to be annoyed with a salesman who doesn't call you than calls you too much, right?
Edmonds said to pay 29, 201$ on 3/13/2008 and I was quoted 28,942$ at the dealership. Today I ran it thru Edmonds again and it said 28,784$. So the price is dropping.
Took me approx. 18 days from the 9th to the 27th to get this car, seems like it should be faster but I am not sure thats the dealers fault.
