I loved my experience at Kendall. I dealt with a nice, bright, young sales person who seemed to be genuinely interested in my satisfaction with my purchase. Basically, here's how it went: I had been looking for a 2012 Focus for some time. I travel a lot for work and had looked at other Ford stores. They didn't have much selection. Then, I looked online and Kendall Ford right by my house had more than anyone. I was concerned about charges and markup, but after e-mailing and calling in to them, I got a great price quote that was extremely competitive... It beat every single offer within 500 miles and on the car that was exactly right for me. They actually had colors to choose from! (Apparently, this isn't common at other Ford stores.) My internet sales manager was Neal Manser and I honestly wouldn't be writing this review if it weren't for him asking me to do so. I asked if I could bake him cookies or something and he said to just give him a good review online, so here I am! I liked buying a car from someone that was so knowledgeable about the car, and who was willing to take me to see all of the competition. This guy didn't only know about Fords, he knew about all of the competition as well. We compared the Toyota Corolla, Chevy Cruze, Honda Civic and Subaru Impreza. I didn't know that your Kendall Ford sales person could help at all of the Kendall stores, so this was one of my favorite things about the whole experience. I didn't have to meet five different people to sample five different cars, just one, friendly person! I get more compliments on this car than any I've ever had. It doesn't hurt that I am getting over 40 MPG on the highway and looking good while doing it. One last thing; I had a trade-in that I thought was basically worthless. A mid-1980s Honda Accord with over 300,000 miles, rust everywhere, broken windshield and even two flat tires. Kendall Ford didn't only take it off my hands, they gave me money for it. I'm sure that between the money they had to pay to have it crushed and what they gave me they probably lost money, but this is the way you make a customer for life. By going the extra mile and they certainly did for me. I'd buy the car again!
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