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Joe Cooper Ford of Yukon Service Reviews

  • 1780 Garth Brooks Blvd
  • Yukon, OK 73099 (map)
  • Chat with Dealer
Service Rating:

Do Not use their service

Written by shelleyxc on 06/08/09 12:00:00 AM PDT
Recommend this dealer? No

My 80 yr old mother, after receiving in the mail an offer for a $20 oil change, took her Ford Windstar to Joe Cooper/Yukon for oil change and check-over. Without my knowledge they talked her into a transmission oil flush. After returning home her car dumped the entire load of new transmission oil on the driveway. The vehicle was towed back to them, and they assessed a repair was needed, costing over $2500. After family intervention, and not assuming responsibility they refunded $700. When the van was returned the cruise control no longer worked; the "service manager" said it had been disconnected to do the repair work and the mechanic overlooked rehooking it up. I refused his offer to re-connect the cruise control. Keep clear of this dealership....maybe they will go bust.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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