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Big Red Suzuki Service Reviews

  • 418 N Interstate Dr
  • Norman, OK 73072 (map)
  • Chat with Dealer
Service Rating:

My contact with Big Red Service has been very good so far.

Written by esmith512 on 10/15/09 12:00:00 AM PDT
Recommend this dealer? Yes

I've brought in my 2008 Suzuki XL7 to Big Red a few times for service in April and June 2009 and have found the technicians to be knowledgeable and reasonably fast and efficient. The service bays were busy when I was there and wait times (for the work I was having done) went into a couple hours, but the work I was doing took over an hour of tech time to complete. Also, the the manager and technicians took time and had the technical expertise to talk at length with me in technical details about the XL7's maintenance status, systems, and maintenance scheduling and logistics planning. In the discussions they made conservative recommendations (no unnecessary or premature work). And for work they couldn't do (some body, systems, or customization work), they recommended me to shops that could do the work. So far they've been excellent.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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