Liberty Ford Lincoln

by Caroljim on 08/19/2023

Over all friendly and honest

Read more

by Louanne on 07/31/2023

very smooth easing then buying the car when lease ended. All information was received from my sales person as to amount and how to go about paying the car off. I always use the service department for my cars I have purchased from Liberty Ford and the sales person and service department have always explained what is transpiring and what the problem may be or such.

Read more

by Rita C, on 04/07/2023

One of the easiest, painless car buying experiences I have ever had.

Read more

by Sidney Shannon on 09/15/2021

I am 100% satisfied with the entire experience and highly recommend this dealership. Communication was excellent, and they went above and beyond and delivered the vehicle when I was unable to find a one-way rental. Every step of the way my questions were answered and they responded very quickly. Many other dealers I contacted never called back!!!

Read more

by JCC3865 on 07/09/2021

A pleasant experience, salesman was friendly and helpful. It was a smooth and painless transaction.

Read more

by jimeturton on 03/03/2020

completed in timely manor

Read more

by Cricket on 10/04/2019

Everyone is helpful and polite, significantly different experience than I had at another dealership!

Read more

by Happy Owner on 07/12/2019

I took my car to Liberty Ford to have accident damage repaired. I was able to get my car in quickly and it was repaired in a very reasonable time frame. When I picked it up, and checked it out, the trunk lid was slightly off. They immediately took it back to fix it to my liking. The staff was very courteous and helpful.

Read more

by Gallagher on 11/24/2018

Always receive excellent service from staff.

Read more

by Roboman1 on 10/01/2018

I needed an economical car quickly. Bob Ortiz, our salesman who we had a great experience with in Leasing our Lincoln MKC, fixed us up within about an hour of our arrival at Liberty Ford of Vermilion. Bob is a great representative of the dealership, did a great job matching our needs to a vehicle in their inventory, and had it delivered to their store, ready to go as promised the next day. He's done a great job for us twice and I am really happy with the Focus. Great gas mileage and very comfortable and responsive. Thanks Bob!

Read more

by Lincoln Bill on 08/25/2018

Took my Lincoln in because there was road noise. I had already been to Conrads and another shop (a personal friend is the owner). The technicians were able to properly diagnose that both rear wheel bearings were bad. I had them do the work. No more road noise. Everyone was courteous, polite and professional.

Read more

by Excellent on 08/13/2018

Professional!

Read more

by Fusion1134 on 06/12/2018

Horrible experience with the finance department. Told me I had a loan through a company it turned out not to be with, lost documents, and I believe tried to engage in yo-yo financing. Do not trust this dealer. Also, after 3 weeks, the door seals are coming off. I had a lemon of an experience at Liberty.

Read more

by andrewchwalik on 05/08/2018

What an absolutely frustrating experience. If I had to do it all over again, I would avoid this dealer. Read this entire review to make sure you know what's going on if you decide to get a car from Liberty Lincoln Mercury in Vermilion, OH. I went to Liberty Lincoln Mercury in Vermilion, OH to check out a used Nissan Juke. Prior to the visit, I did my fair share of research to narrow down the type of car I was looking for. After a week of online studying and a few test drives around the Columbus area, where I live, I decided I wanted to get a Nissan Juke. Sadly, there were none in my area so I had to look around the entire state of Ohio and that's when I came across the 2013 Juke S at Liberty Lincoln Mercury in Vermilion. This was my first time buying a car so I wanted to make sure I had all the details set before making a 2 hour drive to Vermilion. My father and I had a few conversations with Tevin, a sales representative, about the preliminary details found online and set up an appointment to check out the car. When we asked about taking a few hundred dollars off the price to get it in our range and for the long drive, he said, "Yeah, I can probably do that for you Mr. Chwalik." This never ended up coming to fruition. Of course, it wasn't written in stone but he should have never even mentioned "probably being able to make it happen" in the first place. This is most likely just a sleazy tactic to get interested buyers into confirming an appointment. THAT'S JUST STRIKE NUMBER ONE BUT SOMETHING I GUESS YOU EXPECT WHEN DEALING WITH CAR DEALERSHIPS. My father and I scheduled an appointment to check out the Juke with an intention to purchase it if everything checked out. They had the details online, but unfortunately everything didn’t line up exactly. There was only one key that went with the car - that was not mentioned anywhere. Most cars normally come with two from what I understand. The worst part was that getting a new key would cost around $200! Another thing that was not mentioned or depicted in any of the images was that the driver side floor mat was missing. All the rest were still in the car, just not that driver side mat. Not a huge issue, I just wish they had told me that from the beginning. That would cost another $100 to get more mats. The worst aspect was something under the hood. This was not listed anywhere online or mentioned by the employee we met with to go over the paperwork prior to checking out the car. There was a plastic covering that protected the engine and it was cracked down the middle. There was an image on their website of all the components under the hood, but they did not show a crack whatsoever. When we asked the sales employee, all he did was say that it wasn’t a big deal. With all of these issues not being communicated online or during our multiple discussions, my father and I simply asked that they deduct the total cost of the car by $300 to cover the purchase of a new key and a new floor mat. The owner of the dealership came in and was not even slightly willing to budge on the price, even after all of these issues that we had discovered. He acted as though they were not a large deal. Here’s the point: If those issues would have been communicated upfront, we wouldn’t have been taken off guard and surprised to find out these problems. It felt like we were being cheated because they were trying to sweep the details under the rug. Not a great experience when buying my first car. SADLY IT ONLY GETS WORSE FROM HERE. The owner did finally agree to deduct $200 to get a new key produced, but that was all he offered. Really, I liked the car and the other issues were something that wouldn’t effect the driving (I hope) so I took the offer. Plus, I just wanted to get this terrible interaction over with. Hopefully, I never need to buy another used car. If I do, I’d NEVER go back to Liberty Lincoln Mercury in Vermilion, OH. Once I agreed to purchase the Nissan Juke, we had to wait an hour just to meet with the finance person. That wasn’t a huge problem, it just added to the frustration. As a dealership, it might mean you need to invest in your company a bit and hire another employee. We finally got all the paperwork done and I think I was more excited to get away from the car dealer than I was to be driving my new used car. LITTLE DID I KNOW, THIS WAS NOWHERE NEAR THE END OF MY TERRIBLE EXPERIENCE. A few days later, I received a call from someone at the dealership that I had NOT worked with during my encounter. This person was telling me that I needed to pay $250 more because they forgot to include an expense in the original contract. ARE YOU KIDDING? Could this entire experience be any more sketchy? After attempting to understand the situation, the explanation was that there was a “mix up” on the dealership end and they forgot to include a $250 charge for the loan fee. Just to be clear, the dealership messed up the paperwork and was now expecting me to pay an extra $250 after the contract was already signed. After a heated conversation and an unapologetic finance employee telling me the paperwork wouldn’t move forward unless the fee was paid, I reluctantly had to shell out $250. There went the $200 deduction to get that extra key replaced. The worst part was that the employee did not apologize for the screw up even though it was their fault! I still can’t believe how rude he was. The only nice part was that he did call me back an hour later to apologize for the call and offered me a $25 gas card. Nice gesture, but it didn’t make the experience any better. There you have it. This was the extent on my horrific experience with the Liberty Lincoln Mercury in Vermilion, OH. Getting your first car is supposed to be an exciting time, unfortunately, it was ruined by a terribly managed dealership. If you haven’t gathered, I would NEVER recommend this dealership to anyone. I would stay away at all costs. Seriously. You’ll have a much more pleasant experience at almost any other dealership. Best of luck buying your next car and I hope your experience is 1000 times better than mine.

Read more

by Faye2111 on 12/06/2016

My experience with Jeff and Liberty Ford was excellent. Jeff went above and beyond making it a pure pleasure to do business with Liberty Ford. He is very knowledgeable, and very helpful .Jeff answered all my questions, and exceeded the threshold for a caring car dealer. Jeff is a wonderful asset to the dealership and I would most definitely recommend anyone looking to purchase a new or used vehicle to stop in and speak with him. He takes all the time you need to go over everything, and gives you plenty of options that you might not have considered.. This has been the most pleasurable experience to date when buying a new vehicle.

Read more

by Banesfamily on 07/26/2016

We purchased a 2016 Ford edge, the service was great and Jeff Looney was very helpful.

Read more

by muru1933 on 07/14/2016

Excellent Job. Well within allotted time slot,See you soon

Read more

by Rosebud71 on 07/06/2016

It's always a pleasure dealing with Liberty Ford in Vermilion because of their staff. Although Todd Pickens doesn't deal directly with sales, he still stepped up to help me. (I leased my prior vehicle, a Ford Fusion, from him). I leased a Lincoln MKC from Mike Amantea this time and Rick Amador sealed the deal by writing up the contracts in the Finance Office. They go above and beyond to get the Vehicle of your choice at the Best Price. As usual, it was a Great Experience. Thanks!!! Rose

Read more

by LindaHa28 on 06/24/2016

Everyone super helpful an friendly. Did not feel pressured or hurried to decide.

Read more

by edwards68 on 06/22/2016

I was very pleased with my F 150 4x4. The staff worked with me to get what I wanted for my trade.also worked quickly to make the deal an not waste a minute of my time.once again thanks liberty ford

Read more

by daw1958 on 06/01/2016

Great Experience just went to look but the price was just to good to walk away.

Read more