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Team Toyota Service Reviews

  • 905 Brady Ave
  • Steubenville, OH 43952 (map)
  • Chat with Dealer
Service Rating:

WORST SERVICE !!!!

Written by commish4 on 09/20/09 12:00:00 AM PDT
Recommend this dealer? No

I have used this service department in the past without issues. I recently had a timing belt changed as well as a mass airflow sensor and when the car was returned the air conditioning suddenly did not work ( very cold prior). I called the service department and told them about the issue and they said that bring it in and they would take a look, I also told them that I neede the stabilizer links replaced and asked if the parts would be there when I bring it in since I live 45 min from the garage. A few days later I dropped of my car as was planned and they called to tell me that they had nothing to do with the reason why the air conditioning did not work but could test it for a leak and charge it. They also told me that the links were not in stock and they would have to order them. They stated that I could leave my car there until it could be fixed. I told John that I did not have and extra car available and I would have to discuss the issue with my family to decide how I could handle the situation. While waiting to hear back from my family John called back and stated that he located the parts in Cinncy and that if he ordered them in 15 min then they would be there by Saturday( the following day) and the mechanic would come in on Saturday to finish the job. Well, I did not receive a phone call on Saturday morning so I called around 1:30 to see about the progress and was told the service department left at 1:00. I am without a car come Monday morning. They are incompetent and not worthy of anyones hard earned money!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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