Germain Honda of Dublin Service Reviews Dealerships
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Germain Honda of Dublin Service Reviews

  • 6715 Sawmill Rd
  • Dublin, OH 43017 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Contact on web site By richardm3 on 08/27/15 06:59:49 PM PDT
Recommend this dealer? No

I have now sent two notes about our 2011 CRV burning too much oil. Germain has not responded. I am adding 1 quart oil every two weeks.
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Dealer Response

We sincerely apologize that you have not heard from our service department. Please reach out to our Customer Relations Manager Melody Markham at 614-383-4807 so that she can get your contact information and make sure our service manager contacts you. Best R... Read more

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Service Rating Overcharging By cle3 on 07/10/15 02:30:38 PM PDT
Recommend this dealer? No

I had my car towed to the service department to have the alternator changed. The amount quoted for this service was $1408 and said the service would take 6 hours. This price was unacceptable and I got a quote from a nearby national shop for $580. Germain Honda made it very difficult to get my car ba...
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Dealer Response

We are sincerely sorry that your visit to our dealership did not meet with your expectations. Our team is truly dedicated to quality customer service and works hard each and every day to provide our guest the ultimate experience, we obviously failed to deliver... Read more

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Service Rating Total organizational failure By speachey97 on 03/27/15 05:16:11 AM PDT
Recommend this dealer? No

The TL:DR of this story is: Never, ever, ever, ever, ever (did I say ever?) trust Germain Honda sales, service, or body shop. The GM (Craig Ferguson) probably has no idea of all these issues -- such a shame. Part of me didn't want to write this review, because I've bought three vehicles from Ger...
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Dealer Response

We sincerely apologize that we have obviously not lived up to your expectations on your recent visits to our dealership. Here at Germain Honda of Dublin we are extremely dedicated to customer satisfaction but it appears we have dropped the ball and for that we... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Very pleasant first experience By pleased71 on 01/23/14 05:12:24 AM PST
Recommend this dealer? Yes

Damion (I know I spelled that wrong) was a very nice, friendly and personable gentleman. He told me he would take care of me and he did. I'm very pleased.
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Dealer Response

Thank you for your business and your kind review. Best Regards, Jessica Germain General Manager

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Service Rating Excellent customer service! By nicolamy on 01/20/14 05:03:24 AM PST
Recommend this dealer? Yes

I am very pleased with my service at Germain Honda of Dublin. The customer service was outstanding and I felt like I was dealing with very honest folks. I was disappointed in the fact that I brought it in for a diagnosis and was quoted an estimate to diagnose the problem. However, I was not communic...
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Dealer Response

Thank you for your business and your review. You are correct our team should have let you know that the repair was covered under your warranty and would be at no cost to you. We do apologize for not communicating this to you. Best Regards, Craig Ferguson Gene... Read more

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